Hi there. @kpruitt_sje.
I’m here to help fix the challenges you’ve encountered while using QuickBooks Desktop (QBDT).
To start, let's make sure that QuickBooks Desktop is updated to the latest release. Here's how:
- Go to the File menu at the top.
- Then, Close Company/Logoff.
- Go back to the File menu and choose Exit.
- Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
- While on the No Company Open screen, pick Update QuickBooks from the Help menu.
- In the Options tab, choose Mark All and Save.
- Mark the Reset Update box in the Update Now tab.
- Click the Get Updates button.
- Once the Update Complete appears, close and re-open the program.
- If you get the message to install update, select Yes. Restart your computer after the installation.
Once done, check to see if everything is okay. If the issue persists, let's run the Quick Fix my Program from the QuickBooks Tool Hub. For more details, see this article: Solutions for when QuickBooks has stopped working.
Should you have additional questions about the process, please let me know as I'm always here to answer them for you.
