Could not initialize license properties

RetailPoint · ‎December 13, 2018

We recently had a virus attack on our network and just to be safe, we formatted all computers including the server and reinstalled everything. After installing Quickbooks Enterprise 13 we can open the program and open the Company files. It asks us to register the program which we do.

At this point, if i close the program and open it again or try to open a second company file it gives us the below error message. This is happening on every computer.

---------------------------
Could not initialize license properties
---------------------------
[Error 3371,StatusCode -11103] QuickBooks could not load the license data. This may be caused by missing or damaged files.

For troubleshooting steps, note the error and type the following in a Web browser window:

www.quickbooks.com/support/register.html
---------------------------
OK
---------------------------

Here was we have already done and even by doing so, it keeps on happening.

We turned off anti-virus before installing.
We ran the installation file as Administrator and as a regular user.
We deleted the EntitlementDataStore.ecml file.
We made sure .net Framework 3.5 is installed
We made sure we have all the windows updates installed before we installed.
We registered the MSXML6.dll file

This is on windows 10 machines.

When deleting the EntitlementDataStore.ecml it allows me to go back into the program but then it asks me to register the program again. Once I register the program i get the same error again.

We have 8 Computers and its happening to every single one.

The installation file i used was downloaded from Intuit website.

Please help

Thanks

qbteachmt · ‎December 13, 2018

QB 2013 reached End of Life in May 2016. It is not considered Compatible with W10, either.

Worse, your file is 6 years behind current. Intuit has a 3-year lifecycle for the QB desktop programs. It's past time to get QB 2019.

Anonymous · ‎December 13, 2018

Hi there, @RetailPoint,

I appreciate the details you've shared about the license issue you're getting. I can add a bit more about the QuickBooks 2013 compatibility.

QBTeachmt is right. You're currently using an unsupported license version which isn't compatible with the operating system you're using. As stated in the QuickBooks License Agreement's Discontinuation Policy, your QuickBooks Desktop 2013 is supported only until May 31, 2016.

In line with this, every QuickBooks version requires standard system specifications to make sure it functions accurately. The best thing to do is to upgrade to the latest QuickBooks version so you can work with Windows 10 with less hassle.

You can check this website to know more about the QuickBooks 2019 software features and pricing: https://enterprisesuite.intuit.com/pricing/

You may also find this article helpful: System requirements for QuickBooks 2019 and Enterprise Solutions 19.0

That should get you right back on track, @RetailPoint. Please feel free to get in touch with me if you need further assistance. I'll be glad to work with you again.

PaulM CPA · ‎March 15, 2019

I am running Windows 7 Hone Edition. I have a backup of a client file to clean up & move to QBO. It was created in Premier 2017. I performed a trial download of QB Desktop Pro 2019 to restore the backup. I let the restore run to completion (slow as molasses) but did not attempt to register or activate, just entered the license number and product code at the beginning.

When I try to start the program by double-clicking the icon, or right-clicking and running as Administrator, I get error 3371 Status Code *11118: QB could not load the license data.

How do I get this trial version running for a day or two until I can convert it to QBO?

FritzF · ‎March 15, 2019

Thanks for joining this thread, @PaulM CPA.

I appreciate the steps you've done to get this working. I'm here to help make sure that you can convert your QuickBooks Desktop (QBDT) company file to QuickBooks Online (QBO).

To start off, the error you're getting is usually caused by one or more of the following:

1. Component or file needed by QuickBooks to run is damaged or missing

QBregistration.dat - A program installation file that contains QuickBooks’ license information. Every time the program is made active, the license information needs to be retrieved and validated. If this file is damaged, QBDT will not open.
Damaged MSXML component - MSXML is a Microsoft component needed by QB to run. This component helps the program retrieve the information in the Qbregistration.dat file allowing QB to open.

2. Outdated Windows operating system or an anti-virus program that quarantines some QB files.
3. Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.

Once the other hand, since you mentioned that you have QBDT Premier 2017, you can go ahead and export your company file using this version to convert to QBO instead. You may only use the trial version if you're using 2016 or later version.

To export company file, here's how:

1. On your QBDT Premier 2017, go to Company menu at the top.
2. Pick Export Export Company File to QuickBooks Online on the drop-down, then follow the prompts to connect to QBO.

Once done, log into your QBO and import the data. Here's how:

1. Go to qbo.intuit.com, then enter your login credentials.
2. Agree to the Terms of Service, and select Sign in.
3. If you have inventory in your file and are importing from QBDT 2016 or later, you will see this screen, otherwise skip to step 3.
4. Choose the QBO company you want to import or create a new one, then click OK, got it.

You’ll receive an email confirmation once the import is done. Note that it can take up to 24 hours. For your reference, you can also check out this article for further guidance: Convert QuickBooks Desktop file to QuickBooks Online.

That should do it. Please let me know how it goes by leaving a comment below. I'm only a post away if you need further assistance. Take care and enjoy the rest of the day!

Rea_M · ‎May 31, 2023

Hello, Sarah.

Let's run the 3371 Error Fix from the QuickBooks Tool Hub so you can fix the installation error you've encountered and use QuickBooks Desktop (QBDT) on your new computer.

Error 337 with status code 11118 is caused by missing or damaged files in QBDT. To fix this, run the 3371 Error Fix from the QuickBooks Tool Hub. If you haven't already, download and install the tool first. Here's how:

Close QuickBooks.
Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
Save the file. Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub.

Once the Tool Hub is open, run the 3371 Error Fix. Here's how:

In the QuickBooks Tool Hub, select Installation Issues.
Select 3371 Error Fix.
Select OK.
Start QuickBooks Desktop and open your data file.

In case the error continues, reinstall QBDT. For the complete guide, please see this article: Fix Error 3371: Could not initialize license properties.

Please feel free to leave a comment below if you have other installation concerns in QBDT. I'm always ready to help. Take care, Sarah.

Topics

Training

Community

Resources

Could not initialize license properties