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DTMacTeam_Ben
Level 3

Crashes on Sonoma

@sha66y The Check for QuickBooks Updates is also available from the No Company Open window. You do not need a company file open to access. Updates will also be available from the Downloads page.

 

Reach out to support by going to Contact Us. Answer a few questions and there will be call and chat options. Screen share with support and they'll troubleshoot with you and notify us of the results.

DTMacTeam_Ben
Level 3

Crashes on Sonoma

@tlenzmeier Reach out to support by going to Contact Us. Answer a few questions and there will be call and chat options. Screen share with support and they'll troubleshoot with you and notify us of the results. 

RealPreston
Level 2

Crashes on Sonoma

This is insane. Apple is actively encouraging people to upgrade and now I can't even open company files, and I'm 100% stuck without the ability to send monthly invoices. THIS NEEDS TO BE FIXED IMMEDIATELY.

pacrimfred
Level 3

Crashes on Sonoma

a very typical Intuit response. Intuit gets a premium price for their products that are dong the job for their users, and then force you into an upgrade by not taking the hours necessary to update older versions that are working for their customers. In this cases their lack of preparation for Sonoma is beyond acceptable behavior for a company that has so many users that require their software in order to run their businesses.  Hell of a way to treat your customers.  Quickbooks Mac Desktop 2019.  I get this window when the app first opens in front of the login screen:

"QuickBooks 18.0.14.3478 R15 is currently the newest version available."

Macbook Air M2 24 mb Memory 2 TB

FYI, I can get to the Chart of Accounts page and then when I click on Bank Account to view the register, I see the register quickly open and flicker and then crash (visible for less than a second) and the crash reporter comes up and asks me to send an email.  Crash reporter does not do anything. Worthless on this computer.

 

IcCan open and see Reports (it works), vendors (works and comes up).  Register, Deposits, Online Banking and Accounts do not open and crash the system.  

 

This needs to be fixed asap.  2019 is not that old and is fine for what I am doing.  As I can see the register info briefly, (less than a second), it should not be a tough issue for your engineers to resolve.  To not support 2019 when it is working perfectly for my needs is to tell me you do not want to support your customers.  Fix it please.  QuickBooks 18.0.14.3478 R15 is currently the newest version available.  Your "create email" in crash reporter is not functioning either.
 
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               QuickBooks 2019 [24452]
Path:                  /Applications/QuickBooks 2019.app/Contents/MacOS/QuickBooks 2019
Identifier:            com.intuit.QuickBooks2019
Version:               18.0.14.3478 R15 (18.0.14.3478)
Code Type:             X86-64 (Translated)
Parent Process:        launchd [1]
User ID:               502
 
Date/Time:             2023-09-28 11:04:57.6936 -0700
OS Version:            macOS 14.0 (23A344)
Report Version:        12
Anonymous UUID:        455747F1-6A6A-81AC-3C65-279B5970D43F
 
Sleep/Wake UUID:       039A814C-6CC8-4A4C-9914-57BFA4BA4119
 
Time Awake Since Boot: 95000 seconds
 
System Integrity Protection: enabled
 
Notes:
PC register does not match crashing frame (0x0 vs 0x1042C9648)
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
 
Termination Reason:    Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process:   exc handler [24452]
 
Application Specific Backtrace 0:
0   CoreFoundation                      0x00007ff81007ab5e __exceptionPreprocess + 242
1   libobjc.A.dylib                     0x00007ff80fb705ff objc_exception_throw + 48
2   Foundation                          0x00007ff810fc2766 -[NSCalendarDate initWithCoder:] + 0
3   AppKit                              0x00007ff81369c3ea -[NSWindow titlebarAccessoryViewControllers] + 141
4   AppKit                              0x00007ff8140b3f8d -[NSWindowStackController _makeTabBarForWindow:visible:] + 448
5   AppKit                              0x00007ff8140b7742 -[NSWindowStackController _addSyncedTabBarItemForWindow:atIndex:] + 621
6   AppKit                              0x00007ff8140b4e6e -[NSWindowStackController insertWindow:atIndex:] + 481
7   AppKit                              0x00007ff8140b4c2b -[NSWindowStackController addWindow:] + 431
8   AppKit                              0x00007ff8140b6716 +[NSWindowStackController setupStackControllerForWindow:attemptToJoinExistingStack:makeIfNeeded:] + 403
9   AppKit                              0x00007ff8139f6cc1 -[NSWindow(NSWindowTabbing_Private) _toggleTabBar:] + 223
10  QuickBooks 2019                     0x0000000100bf8b65 -[WindowTabbingManager maybeTabWindow:] + 303
11  QuickBooks 2019                     0x0000000100bf96b8 -[WindowTabbingManager firstTimeWindow:container:tryTab:] + 533
12  QuickBooks 2019                     0x0000000100bf981a -[WindowTabbingManager windowDid:] + 88
13  CoreFoundation                      0x00007ff80fffde56 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 137
14  CoreFoundation                      0x00007ff81008dd5c ___CFXRegistrationPost_block_invoke + 86
15  CoreFoundation                      0x00007ff81008dcad _CFXRegistrationPost + 530
16  CoreFoundation                      0x00007ff80ffcddc9 _CFXNotificationPost + 826
17  Foundation                          0x00007ff810eac7a7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 82
18  CoreFoundation                      0x00007ff810033147 -[NSArray makeObjectsPerformSelector:] + 246
19  AppKit                              0x00007ff813574c27 -[NSApplication(NSWindowCache) _updateWindowsUsingCache] + 118
20  AppKit                              0x00007ff813574b80 -[NSApplication updateWindows] + 83
21  AppKit                              0x00007ff813a237ca __38-[NSApplication setWindowsNeedUpdate:]_block_invoke_2 + 51
22  AppKit                              0x00007ff813a28b9c ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
23  CoreFoundation                      0x00007ff810007f1c __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
24  CoreFoundation                      0x00007ff810007e41 __CFRunLoopDoObservers + 493
25  CoreFoundation                      0x00007ff8100073c3 __CFRunLoopRun + 850
26  CoreFoundation                      0x00007ff810006a69 CFRunLoopRunSpecific + 557
27  HIToolbox                           0x00007ff81ad389d9 RunCurrentEventLoopInMode + 292
28  HIToolbox                           0x00007ff81ad38616 ReceiveNextEventCommon + 201
29  HIToolbox                           0x00007ff81ad38531 _BlockUntilNextEventMatchingListInModeWithFilter + 66
30  AppKit                              0x00007ff8135700c5 _DPSNextEvent + 880
31  AppKit                              0x00007ff813e61150 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1304
32  AppKit                              0x00007ff81356163a -[NSApplication run] + 603
33  AppKit                              0x00007ff813535670 NSApplicationMain + 816
34  dyld                                0x000000020245b3a6 start + 1942
 
 
Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x1042C9648)
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   <translation info unavailable>       0x1042c9648 ???
1   libsystem_platform.dylib          0x7ff80ff5a393 _sigtramp + 51
2   AppKit                            0x7ff8138c8e51 -[NSApplication reportException:] + 697
3   AppKit                            0x7ff8135616ee -[NSApplication run] + 783
4   AppKit                            0x7ff813535670 NSApplicationMain + 816
5   dyld                                 0x20245b3a6 start + 1942
 
Thread 1:: com.apple.rosetta.exceptionserver
0   runtime                          0x7ff7ffe422b4 0x7ff7ffe3e000 + 17076
 
Thread 2:: com.apple.NSEventThread
0   ???                              0x7ff8a02dea78 ???
1   libsystem_kernel.dylib            0x7ff80feeda2e mach_msg2_trap + 10
2   libsystem_kernel.dylib            0x7ff80fefbe4a mach_msg2_internal + 84
3   libsystem_kernel.dylib            0x7ff80fef4b6e mach_msg_overwrite + 653
4   libsystem_kernel.dylib            0x7ff80feedd1f mach_msg + 19
5   CoreFoundation                    0x7ff810008b59 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                    0x7ff8100075cc __CFRunLoopRun + 1371
7   CoreFoundation                    0x7ff810006a69 CFRunLoopRunSpecific + 557
8   AppKit                            0x7ff8136cd3e0 _NSEventThread + 122
9   libsystem_pthread.dylib          0x7ff80ff2d202 _pthread_start + 99
10  libsystem_pthread.dylib          0x7ff80ff28bab thread_start + 15
 
Thread 3:: JavaScriptCore libpas scavenger
0   ???                              0x7ff8a02dea78 ???
1   libsystem_kernel.dylib            0x7ff80fef05d6 __psynch_cvwait + 10
2   libsystem_pthread.dylib          0x7ff80ff2d76b _pthread_cond_wait + 1211
3   JavaScriptCore                    0x7ff82e84c3b7 scavenger_thread_main + 1799
4   libsystem_pthread.dylib          0x7ff80ff2d202 _pthread_start + 99
5   libsystem_pthread.dylib          0x7ff80ff28bab thread_start + 15
 
Thread 4:: com.apple.coreanimation.render-server
0   ???                              0x7ff8a02dea78 ???
1   libsystem_kernel.dylib            0x7ff80feeda2e mach_msg2_trap + 10
2   libsystem_kernel.dylib            0x7ff80fefbe4a mach_msg2_internal + 84
3   libsystem_kernel.dylib            0x7ff80fef4b6e mach_msg_overwrite + 653
4   libsystem_kernel.dylib            0x7ff80feedd1f mach_msg + 19
5   QuartzCore                        0x7ff81899094c CA::Render::Server::server_thread(void*) + 534
6   QuartzCore                        0x7ff81899072e thread_fun(void*) + 25
7   libsystem_pthread.dylib          0x7ff80ff2d202 _pthread_start + 99
8   libsystem_pthread.dylib          0x7ff80ff28bab thread_start + 15
 
Thread 5:: WebCore: Scrolling
0   ???                              0x7ff8a02dea78 ???
1   libsystem_kernel.dylib            0x7ff80feeda2e mach_msg2_trap + 10
2   libsystem_kernel.dylib            0x7ff80fefbe4a mach_msg2_internal + 84
3   libsystem_kernel.dylib            0x7ff80fef4b6e mach_msg_overwrite + 653
4   libsystem_kernel.dylib            0x7ff80feedd1f mach_msg + 19
5   CoreFoundation                    0x7ff810008b59 __CFRunLoopServiceMachPort + 143
6   CoreFoundation                    0x7ff8100075cc __CFRunLoopRun + 1371
7   CoreFoundation                    0x7ff810006a69 CFRunLoopRunSpecific + 557
8   CoreFoundation                    0x7ff810081939 CFRunLoopRun + 40
9   JavaScriptCore                    0x7ff82d029c32 WTF::Detail::CallableWrapper<WTF::RunLoop::create(char const*, WTF::ThreadType, WTF::Thread::QOS)::$_1, void>::call() + 82
10  JavaScriptCore                    0x7ff82d0448ed WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 237
11  JavaScriptCore                    0x7ff82ce35549 WTF::wtfThreadEntryPoint(void*) + 9
12  libsystem_pthread.dylib          0x7ff80ff2d202 _pthread_start + 99
13  libsystem_pthread.dylib          0x7ff80ff28bab thread_start + 15
 
Thread 6:
0   runtime                          0x7ff7ffe6094c 0x7ff7ffe3e000 + 141644
 
Thread 7:
0   runtime                          0x7ff7ffe6094c 0x7ff7ffe3e000 + 141644
 
Thread 8:
0   runtime                          0x7ff7ffe6094c 0x7ff7ffe3e000 + 141644
 
Thread 9:
0   runtime                          0x7ff7ffe6094c 0x7ff7ffe3e000 + 141644
 
Thread 10:
0   runtime                          0x7ff7ffe6094c 0x7ff7ffe3e000 + 141644
 
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007fc47c353e00  rbx: 0x0000600002088a50  rcx: 0x76a9d245003d00b3  rdx: 0x0000000000000e5b
  rdi: 0x0000000000000000  rsi: 0x0000000306e7b240  rbp: 0x0000000306e7b6d0  rsp: 0x0000000306e7b6a0
   r8: 0x0000000000000000   r9: 0x00007fc47c354c5b  r10: 0x2020202020202020  r11: 0x30307[removed]0
  r12: 0x0000000000000001  r13: 0x0000600002335b00  r14: 0x00007ff82fd96c0c  r15: 0x00007ff80fb62dc0
  rip: <unavailable>       rfl: 0x0000000000000206
 tmp0: 0x00007ff8138c90c1 tmp1: 0x0000000000000214 tmp2: 0x00007ff8a548bf08
 
 
Binary Images:
       0x202455000 -        0x2024f4fff dyld (*) <1289b60a-4980-342d-b1a4-250bbee392f1> /usr/lib/dyld
       0x129cc6000 -        0x12a659fff com.apple.audio.codecs.Components (7.0) <2450b07a-cb09-3f8a-b193-ec4c23c1038c> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
       0x127b2f000 -        0x127b9efff com.apple.AppleMetalOpenGLRenderer (1.0) <3edf1102-8886-3dc3-8726-6c2d858e1b40> /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
       0x10c98d000 -        0x10c990fff com.apple.icloud.drive.fileprovider.override (1.0) <9ed5a6be-94ce-3522-bf98-52d2b97d8642> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/iCloudDriveFileProviderOverride.bundle/Contents/MacOS/iCloudDriveFileProviderOverride
       0x112fd5000 -        0x112ff0fff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (14.0) <2ec27c6e-4874-39e5-bf40-b9d12d9bfbc6> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
       0x112e73000 -        0x112e7afff com.apple.FileProviderOverride (1681.1.8) <583d91ec-36da-3394-8233-6fc5736eb542> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
       0x112ee4000 -        0x112efbfff com.apple.security.csparser (3.0) <ae6cfd3f-05af-39ec-8a56-bee9abacb0f5> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
       0x10ccbd000 -        0x10ccccfff com.intuit.quickbooks.SpreadsheetImporter (1.0) <e8535232-611b-390a-a941-cda1d109a31a> /Applications/QuickBooks 2019.app/Contents/Resources/SpreadsheetImporter.bundle/Contents/MacOS/SpreadsheetImporter
       0x10c9b0000 -        0x10c9bffff com.intuit.quickbooks.ItemImporter (1.0) <0931206a-d0cb-338d-8050-36ab217fc898> /Applications/QuickBooks 2019.app/Contents/Resources/ItemImporter.bundle/Contents/MacOS/ItemImporter
       0x10c910000 -        0x10c91ffff libobjc-trampolines.dylib (*) <71d6744a-feb5-33e6-be9b-3a2258cf6f23> /usr/lib/libobjc-trampolines.dylib
       0x10cd42000 -        0x10ce59fff com.libmailcore.MailCore (1.0) <903b908c-4d4a-3942-8fb9-51e7e33d90ab> /Applications/QuickBooks 2019.app/Contents/Frameworks/MailCore.framework/Versions/A/MailCore
       0x10cb41000 -        0x10cb68fff com.intuit.cindex (1.0) <c38a31b5-85e5-36d7-a8a3-0b2ed76fed88> /Applications/QuickBooks 2019.app/Contents/Frameworks/cindex.framework/Versions/A/cindex
       0x10caad000 -        0x10cab9fff com.intuit.CoverFlow (*) <65c9ffce-bcb6-3743-814b-82ed3566a6e5> /Applications/QuickBooks 2019.app/Contents/Frameworks/CoverFlow.framework/Versions/A/CoverFlow
       0x10d451000 -        0x10d6c1fff com.intuit.intelmath (1.0) <6c934f9f-0b22-35b4-a812-8c7f53b318cd> /Applications/QuickBooks 2019.app/Contents/Frameworks/IntelMath.framework/Versions/A/IntelMath
       0x10d1c6000 -        0x10d217fff org.sparkle-project.Sparkle (1.22.0) <c9399619-b163-3e7f-ad47-04cf01f37f2b> /Applications/QuickBooks 2019.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
    0x7ff7ffe3e000 -     0x7ff7ffe6dfff runtime (*) <31538c50-034b-3469-ae9f-0fffbd6f4de1> /usr/libexec/rosetta/runtime
       0x10c12d000 -        0x10c180fff libRosettaRuntime (*) <29e3f175-b88d-3239-bd82-326cde98f820> /Library/Apple/*/libRosettaRuntime
       0x10091f000 -        0x1016d1fff com.intuit.QuickBooks2019 (18.0.14.3478 R15) <4a192526-9dd6-3760-ae2a-df2140882564> /Applications/QuickBooks 2019.app/Contents/MacOS/QuickBooks 2019
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
    0x7ff80ff57000 -     0x7ff80ff60fff libsystem_platform.dylib (*) <d160c87c-be22-319e-8300-4681dce19c96> /usr/lib/system/libsystem_platform.dylib
    0x7ff813531000 -     0x7ff814932fff com.apple.AppKit (6.9) <70a55260-7bb1-3c07-aac3-402d42fa9913> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7ff80fb5c000 -     0x7ff80fb9dff8 libobjc.A.dylib (*) <60634ae0-7323-3ad8-81e8-faf7ba2f33b1> /usr/lib/libobjc.A.dylib
    0x7ff80feec000 -     0x7ff80ff26ff7 libsystem_kernel.dylib (*) <3690c1fc-599f-39ff-bbdb-85422e9a996c> /usr/lib/system/libsystem_kernel.dylib
    0x7ff80ff8c000 -     0x7ff810424ffc com.apple.CoreFoundation (6.9) <c71c408a-6a88-3cd0-aebf-9012bc196571> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff80ff27000 -     0x7ff80ff32fff libsystem_pthread.dylib (*) <33c43114-85f0-3f32-86d7-8e6a2403d38c> /usr/lib/system/libsystem_pthread.dylib
    0x7ff82ce31000 -     0x7ff82ea18ffa com.apple.JavaScriptCore (19616) <9802eb3c-a186-389e-98c1-4dd448f69ae2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x7ff818948000 -     0x7ff818cebff3 com.apple.QuartzCore (1.11) <b67c66ab-c1f1-3094-b36f-a64a99b0d585> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=6.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=6.1G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               256K        2 
Activity Tracing                   256K        1 
CG image                          1260K       73 
CG raster data                    8136K       12 
ColorSync                          276K       37 
CoreAnimation                     64.6M      239 
CoreData Object IDs               4100K        2 
CoreGraphics                        24K        4 
CoreImage                           68K        5 
CoreUI image data                 5612K       45 
Foundation                        1668K        3 
Image IO                           784K       69 
Kernel Alloc Once                    8K        1 
MALLOC                             1.7G      106 
MALLOC guard page                  576K       36 
Rosetta Arena                     4096K        2 
Rosetta Generic                   1452K      360 
Rosetta IndirectBranch            2048K        1 
Rosetta JIT                      128.0M        1 
Rosetta Return Stack               200K       20 
Rosetta Thread Context             200K       20 
SQLite page cache                  128K        1 
STACK GUARD                         20K        5 
Stack                             13.1M       10 
Stack Guard                       56.0M        5 
VM_ALLOCATE                      131.9M       42 
VM_ALLOCATE (reserved)             3.9G        4         reserved VM address space (unallocated)
WebKit Malloc                    160.0M        5 
WebKit Malloc (reserved)          32.0M        1         reserved VM address space (unallocated)
__CTF                               824        1 
__DATA                            43.4M      715 
__DATA_CONST                      49.0M      482 
__DATA_DIRTY                      1950K      259 
__FONT_DATA                        2352        1 
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__OBJC_RO                         70.5M        1 
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__TEXT                           830.7M      728 
dyld private memory                260K        2 
libnetwork                         128K        8 
mapped file                        6.8G     1215 
shared memory                     1320K       15 
unshared pmap                     15.0M       11 
===========                     =======  ======= 
TOTAL                             14.2G     4575 
TOTAL, minus reserved VM space    10.3G     4575 
 
 
 
-----------
Full Report
-----------
 
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Model: Mac14,2, BootROM 10151.1.1, proc 8:4:4 processors, 24 GB, SMC 
Graphics: Apple M2, Apple M2, Built-In
Display: Studio Display, 5120 x 2880 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Aug  8 2023 04:27:44 version 20.10.1062.3.8.7.162 FWID 01-8e237e8f
AirPort: 
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Network Service: Wi-Fi, AirPort, en0
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USB Device: USB31Bus
USB Device: USB 10/100/1000 LAN
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USB Device: USB31Bus
USB Device: USB3 Gen2 Hub
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USB Device: USB2 Hub
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USB Device: Studio Display
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Thunderbolt Bus: Laptop, Apple Inc.
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DebSheenD
QuickBooks Team

Crashes on Sonoma

daI'm sad to hear about all the frustration you experienced with the system issues, particularly regarding your inability to open company files in QuickBooks Mac on Sonoma OS (v14).

 

I'm here to provide clarity and insights on how to proceed.

 

I've looked into our system and confirmed that there's an ongoing issue with the unable to open QuickBooks. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

 

With that in mind, I recommend reaching out to our support Team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved. Furthermore, please keep in mind that they only operate during specific hours, which are from 6:00 AM to 6:00 PM, Monday to Friday, and 6:00 AM to 3:00 PM PT on Saturdays.

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company on a web browser.
  2. Choose Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

Additionally, I'll be providing this article to help you download the latest updates outside QB Mac version outside the app: Downloads & Updates.

 

While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!


 

IntuitBrooks
Level 9

Crashes on Sonoma

We are working on fixes and will be rolling out releases very soon. The main crashing issues are with the Home Page (already discussed here) and Window tabbing.  You could try turning those off - IntuitBen has already posted on the thread how to avoid opening the pre-existing windows.  The tab control is in QuickBooks->Preferences and deselect "Use Tabbed Windows".  Turning off window tabbing and not using the Home Page may get you up and running on Sonoma.

 

We will be releasing updates with fixes for both of these. Releases come one version at a time. We can only update supported versions per Intuit's legal policy as Ben noted.  

 

 

 

tlenzmeier
Level 4

Crashes on Sonoma

THIS HAS NOTHING TO DO WITH QUICKBOOKS ONLINE! Have you not been paying attention? You people are too much. The scope of the issue is plainly obvious. QuickBooks Mac DOES NOT WORK WITH SONOMA. Anyone who upgraded to Sonoma is affected. There's the scope of your issue!

IntuitBrooks
Level 9

Crashes on Sonoma

As far as the timing - yes, ideally we'd have these releases out ahead of Sonoma's release. However this year Apple didn't give us much notice and released earlier than normal. It takes weeks to test a release and we don't want to release before testing completes - the last thing anyone needs is a rushed release. There are still bugs in Sonoma itself that we are reporting to Apple. We always hope that Apple will fix all the bugs we report before release but Apple does what they want.

 

In any case, if you are on a supported version, hang on and we'll get the updates out. Sorry for the inconvenience. 

 

sha66y
Level 3

Crashes on Sonoma

This is unhelpful. I can not keep QuickBooks 2021 form crashing before I can get to the menu to check for updates whether or not the company window is open or not. When I start QB with shift it opens and the company window is not visible - crash. When I opened with the company window visible - crash. No matter what I do it crashes.

 

Investing all this time to try and login to use a product I paid for (several times over actually, since you don't offer upgrades, we need to pay full price to repurchase the more recent versions) is frustrating and being asked to invest more time by contacting support (which in the past has not been fruitful) is not good customer service. When you have a known issue and you have a known issue, don't make us jump through more hoops or tempt us with false hope - we can all see it in the comments now 5 pages long in 2 days - just keep us apprised as to when an update is expected.

boan
Level 4

Crashes on Sonoma

I have the exact same problem.  The talk of 2019 like it was 1974.  and they don't even offer an alternative that is viable.  I would have to pay $210/mo for something that would do the same thing (I have 7 company files) and that is just for the first year, next year it would be $420/mo.  REALLY?

 

I'm just a single-person company that has 7 company files, that is the definition of a small business.  I DO NOT WANT SUBSCRIPTION software just please fix my 2019. it works just fine.

tlenzmeier
Level 4

Crashes on Sonoma

WHEN?

boan
Level 4

Crashes on Sonoma

"the last thing anyone needs...."  Is to leave thousands of users in the dark because they can't even use the software.

boan
Level 4

Crashes on Sonoma

The fixes need to include QB2019

Ethel_A
QuickBooks Team

Crashes on Sonoma

Hello there.

 

Currently, there is an ongoing investigation about being unable to open company files after installing new macOS Sonoma. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue. 

 

Please know that this is a top priority for us. And it will continue to be so until fully resolved.

 

As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

 

Here’s how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Choose to chat with us or Have us call you.

 

I'm also adding these articles you can read to help you export reports in the future: Export reports as Excel workbooks in QuickBooks Desktop.

 

Don't hesitate to post again here if you have any other concerns about managing invoices in QuickBooks Online. I'm just around the corner ready to lend a hand. Have a good one and keep safe.

sha66y
Level 3

Crashes on Sonoma

You realize that we're not going to get past step 1 "Open QuickBooks" right? Please tell me your team is reading these messages and grasps the situation. For many of us, when we open QB (2019 - 2023) we are getting the spinning wheel - this has nothing to do with whether or not the company screen is open (shift start). Our customer data is held hostage in your software, software we paid for. We can't invoice (which many of us do end of month) or keep our books which results in hours or back-work. We paid to go from QB 2018 to 2021 and not an upgrade fee - the full license fee - and we just want the software to work. You blamed Apple, but my other apps all work fine (office, adobe, et al). We're already upset and asking us to do more - even things that frankly aren't possible - is off-putting to say the least.

IntuitBrooks
Level 9

Crashes on Sonoma

I'm trying to help you. Try this:

To get the app to launch without opening any company file hold down the option key while launching the app. This prevents QuickBooks form opening your previously used company file.

 

Then select your company file from the "No Company Open" Window.  Hold down the command key while opening the file. This prevents the last used windows from opening.

 

Then go into QuickBooks->Preferences and turn off window tabbing.  Avoid opening the home page.

My hope is that will work around for the known Sonoma crashes. 

dcomo
Level 2

Crashes on Sonoma

That process that you mentioned still does not work.

sha66y
Level 3

Crashes on Sonoma

I was able to navigate as far as QuickBooks > Settings (don't see 'preferences') and don't see anything about window tabbing. What I see is attached if you can direct me to where I'm supposed to go.

Screenshot 2023-09-28 at 4.18.08 PM.png

marydore
Level 1

Crashes on Sonoma

I have QuickBooks 2023 and the same thing is happening.  This is ridiculous!  

DTMacTeam_Ben
Level 3

Crashes on Sonoma

@sha66y Select the Toolbar & Tabs icon in the 3rd row down and then uncheck the Use Tabbed Windows checkbox.

sha66y
Level 3

Crashes on Sonoma

Thank you, I was able to navigate around without it crashing. I will wait a few more days to see if a patch becomes available as I feel I'm using the software in some kind of safe mode and don't want to invite any unexpected consequences down the road. If you feel it's fine for me to use the software in this state please let me know.

 

Thanks again.

sha66y
Level 3

Crashes on Sonoma

Thanks, I was able to navigate around QB for the first time since this issue began. I can wait a few days until a patch has been issued because I'm unsure if I'm working in some kind of 'safe' mode now and don't want to invite unwanted circumstances once I can use the application they way I normally would. Please let me know if you think it is OK to work with the application or if I should hold off. Please also let me know if I should continue to keep my Company window unopened.

 

Thanks again

SaraBeth
Level 1

Crashes on Sonoma

Worked for me... Thanks!

JVFL
Level 1

Crashes on Sonoma

Thank you.  I was able to navigate as well and the import of my payroll completed and is now in the register.

JVFL
Level 1

Crashes on Sonoma

Thanks!  I was able to navigate and the import of my payroll file worked successfully and have been imported to my check register.  Hopefully this will work again in a few days when I have to pay payroll taxes!  All paired appendages crossed that the team will get this fixed and an update distributed very soon.

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