Thanks for posting this to our care, and I can share some details about this, @WJN.
Recurring charges are processed only once a day, shortly after 12 AM PT. So when you create a recurring payment, you've already missed the processing for that day. The earliest you can start is the next day. This may be the reason you're unable to create a new one because you're processing CC payments on the same day. Here are some things you'll want to know: Recurring Credit Card Payments FAQs.
However, if you haven't processed CC payment yet and created one, and the arrow keeps moving around, I recommend using a different supported browser. Performance issues in QuickBooks Payments are resolved by doing basic troubleshooting steps. You can also start by opening a private browser to run a new session.
Here's how:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you can now make a new recurring credit card payment, return to your regular browser and clear its cache. It helps the browser to remove unwanted data and boosts browsing performance.
When you have other concerns about recurring credit card payments or any Merchant Services related questions, I'll see your comment below. We'll help you here in the Community. Take care!
