customer center

First I would try closing and relaunching QB.

That was the first thing I tried, and no, the customer record doesn't reappear in the main list. 

Found the customer. For reasons unknown, the system stopped sorting him by his last name and started sorting him by his first name.  I had merged two records that had showed up for him, but both had his name the same way, so don't know why this happened. At any rate, problem solved. 

Does the Customer Center with all the contact information transfer over from desktop pro to online version?

Thank you.

Student ABC

There are certain customer information that won't convert to QuickBooks Online, StudentABC.

You can check this article for the list of information: What to expect when you switch from QuickBooks Desktop to QuickBooks Online. Click the Customers and jobs portion to open the info. You can also check other data if the information can be converted to QBO. 

Check these articles for future reference:

• The QuickBooks Guide to Converting QuickBooks Desktop to QuickBooks Online
• How to fix errors when converting from QuickBooks Desktop to QuickBooks Online
• What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online

Let me know if you have other questions about the conversion.

Holy crap, it's been two months of me asking endless questions and getting nowhere, since converting from the desktop to QBO and *NOBODY* TOLD ME ABOUT THESE RESOURCES.  I must have spoken to or had email conversations with 6 or 7 different Quickbooks support and IT people.  Can I say I'm frustrated??  

I still can't find my Reminders, I can't figure out how to order invoices by date, and there seems to be no way to hide inactive customers.  I'm talking customers from ten years ago.  All these inactive customers clog up the view of everything!  What the heck, quickbooks??

Plus many other things that pop up almost every time I log in.  Tasks that used to take 30 seconds on Desktop now take many minutes.  Some tasks or problems I never do figure out how to solve.  Over the course of the day my accounting productivity has tanked.  Horrible, glitchy, non-user-friendly, opaque system you got here.  "Help" has been zero help for weeks, and support wants me to pay another $50 before they will respond to my questions, which is why I'm wandering around the Community trying to get answers to a few things today.  Not expecting much here either!!

We don't want you to have this kind of experience. I'm here to help you sort things out, @DBSLP.

To make sure everything's covered, let me address your issues one by one.

First, the option to find the Reminders in QuickBooks Online is currently unavailable. However, you'll want to submit feedback to our Product Development Team about bringing in a feature that will allow you to have reminders or calendar notifications in QuickBooks Online. 

Next, you have the option to select the date range of the report you want to view the invoice list from and to:

1. Open the Reports menu.
2. Search and open from the search bar the specific invoice report you want to view.
3. Click on Customize, then select the date range.
4. Once done click Run Report, then Save customization.

Normally, when you view invoices from the Sales tab, you can click on the Date column to arrange the dates from the most recent ones to the old ones.

In addition to that, I'd also like to inform you that there's no option to hide inactive customers across all lists. If they have transactions in the given date range, there is a report that shows them. You can edit your report to show only the customers you want to see as a workaround. Please follow me as I'll demonstrate:

1. Open the Reports menu.
2. Search the report you want to run.
3. Hit the Customize button.
4. Fill in the correct reporting period.
5. Click on Filter.
6. Click the dropdown under Customer area, then checkmark selects all checkbox.
7. Once done, click on Run report.

You'll want to also export the report to Excel and remove inactive customers from there.

Lastly, if you're wanting to turn off notifications from workflow, follow these steps to adjust, turn off, or delete it when logging in to QBO:

1. Go to the Workflows menu. You can also go to the Gear icon and select Manage workflows.
2. Look for the workflow that you want to deactivate.
3. Click the drop-down list for Actions select Disable or Delete.

If not, then you'll have to just close the pop-ups every time it appears.

I'm also adding these guides to learn more about handling customers and reports in QBO:

• Add and manage customers in QuickBooks Online
• Customize reports in QuickBooks Online

Please keep me updated by replying to this thread. I'll be more than happy to assist you further with this matter or QuickBooks. Take care always!