customer credit card refund

Hi there, @Smak1.

You can enter a negative amount for your deposit to denote the customer refund. Let me show you how.

To process a refund, you may follow these steps:

1. Click on Banking from the menu bar.
2. Choose Make Deposits.
3. Enter the customer name under the Receive From column.
4. In the From Account column, choose the account where funds will be taken out. And the second line is the expense account.
5. Under the Amount column, enter a positive number for the first line, and a negative amount for the second line.
6. Click on Save & Close.

Feel free to leave a comment below if you have any other concerns. I'll be here to assist you.

I followed your steps and it shows correctly on the balance sheet for the item.

What do I do in the Customer's transaction area?  There is the original invoice, credit card payment but it does not show the customer was given a refund.

Thank you.

Pleased to hear again from you, @Smak1.

Let me take this opportunity to furnish you with information on how you can issue a credit memo to your customer.

Here's how to create credit memo:

1. Click the Customers menu.
2. Choose Create Credit Memo.
3. Select the name of the Customer:Job.
4. Enter the credit memo details.
5. Click Save and Close.

There's no need for us to write a check to denote the refund amount since it's already recorded in your QuickBooks when you made a deposit as adviced by my colleague, @Alessandra_B.

Let's proceed to linking the credit memo to the unapplied refund check. Here's how:

1. Go to the Customer menu.
2. Choose Receive Payments.
3. From the Received from drop-down, select the Customer.
4. Go to Discounts And Credits.
5. In the Available Credits section, mark the check you created, then select Done.
6. Select Save & Close.  

That should do it! Don't hesitate to visit here in the Community if you have other questions about processing customer's refund. I'm always here to help.

When I followed the steps for the credit - it doubled the customer's credit amount.

Should I void the original invoice first?  

You don't have to void the original invoice, Smak1.

I've read your original post. I was wondering why the refund showed as a deposit. A refund shouldn't show as a deposit since this isn't an income transaction. You may want to disregard how it was presented by your third-party merchant service company so you can correctly record the refund in QuickBooks. 

In your case, you'll have to create a credit memo, and choose the give a refund option. 

First, you'll have to delete the deposit transaction. Here's how:

1. Open it.
2. Press Ctrl + D on your keyboard.
3. You'll receive a message, "Are you sure you want to delete this transaction?", then choose OK.

Then, let's edit the credit memo, and choose the give a refund option. This way, it will not double the customer's credit amount. Here's how:

1. Open the credit memo.
2. Click Use credit to give refund.
3. In the Issue a refund window, choose the account you're using for the refund.
4. Click OK, then click Save & Close.

I've attached screenshots as your reference. 

If you have more questions, you can always get back to this thread. 

What can you do if you have two refunds in one credit card batch for the same day.  The Deposit will not allow you to list two refunds on one deposit.

What if you have two refunds on one batch report for the same day from you merchant?  Quickbooks will not allow you to have two refunds listed in one deposit.

I appreciate you visiting us here, Beverly713.

For us to further identify the specific issue you're experiencing, can you provide us with more detailed information about what concerns your two refunds? You can also share with us a screenshot to ensure we're on the same page and to guide you with an accurate resolution.

Any additional information is much appreciated, as this will help us identify the issue you're having and get things resolved for you.

Let us know in the comments below. We'll be delighted to hear more from you and assist you further. Have a good one.

Example:

A customer paid for parts via credit card.  A couple days later they return an item and a credit memo is created and a refund is put back on their credit card.

The credit card merchant machine runs a Batch Report at the end of everyday covering all transaction.  This Batch Report needs to match the amount of the deposit being made into our bank account.

When you go to "Record Deposits", credit card refunds do not automatically appear in the transactions that you can select and you can only manually enter (1) refund transaction per deposit.  If you have more than one credit card refund, the system will not allow you to enter a second refund.

Hope this makes sense.

Thanks for the detailed response, Beverly.

Allow me to chime in and point you to the right person who can assist you further in depositing two customer refunds in QuickBooks Desktop (QBDT).

Since you're having issues depositing two refunds in a single transaction, it's best to reach out to our customer support team. They have access to tools, such as screen-sharing, that can walk you through the resolution.

To do that:

1. Go to the Help menu and click QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Provide a short description of your issue and click Continue.
4. Log in to your Intuit account, click Continue, and then Continue with my account.
5. Enter the single-use code you received in your email and select Continue.
6. Choose between Chat with us or Have us call you.

Furthermore, you can adjust customer payments that have already been deposited or reconciled without affecting the reconciliation in QBDT. For the different scenarios and troubleshooting options, you can read this article: Correct customer payments that have been deposited or reconciled.

Let me know if you need further assistance with depositing customer refunds. The Community is here to help anytime.