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Level 1

Customer Dies

I have Quickbooks Point of Sale desktop Pro 12. We have had several customers that have died how do we make these customer inactive like you can do in Quickbooks.  Dont know if it can be done but i am hoping it can be. I dont want to delete the customer just in case i have to go back in a year to see what they bought. Thank you for the help. 


4 Comments 4

Customer Dies

Thank you for reaching out to us here in the Community, @corner


This time, the option to make the customers inactive is unavailable. I’d recommend sending feedback to our Product Development Team. Let's share with them that you didn't want to delete them since you'll have to check their sales history in the previous years. 


By doing so, your feedback helps our engineers prioritize what to do next. They’ll also make ways to use this for future updates.


Here’s how to submit your valued feedback:

  1. Go to 
  2. Under I suggest you box, enter your ideas or suggestions. 
  3. You can also input the description of your idea. 
  4. Enter your email address
  5. Click Post idea

Once done, you can also track anytime your submitted feedback through that website. 


Stay in touch with me if you have other concerns by clicking the Reply button below, @corner. Rest assured, we're always here to help. Have a great day!

Level 4

Customer Dies

In POS, there is no capability to inactivate customers, vendors, or items.

Gin City Parts
Level 1

Customer Dies

Surely by now, 3 years later, the product team has come up with a solution!! It's a slight nuisance when an employee erroneously records a sale to an inactive account and then has to be reversed and then re-recorded when the customer has already left the building and is required to sign the receipt.  Please find a solution soon!!  


Customer Dies

I hear your sentiments, @Gin City Parts. I can see how beneficial in your business to have the option to inactivate customers in QuickBooks Point of Sale. That's why I'm here to discuss further details about this.


Currently, the option to make a customer inactive in QuickBooks POS is unavailable. To request the addition of this feature, I highly recommend sending feedback to our product developers. Rest assured that we are bound to improve the program's functionality to meet your business needs. Here's how:


  1. Head to the Feedback page.
  2. Then, fill in the needed information.
  3. Once done, select Submit.


I also encourage you to visit this site to keep updated on recent updates of QuickBooks POS: Be ready for what’s next with new POS features.


Additionally, here's an awesome resource that you can access for quick links to user guides, FAQs, or even finding a local expert for QuickBooks POS: Support resources. 

Please post here again if you have any other QuickBooks-related concerns. I'm always ready to lend a hand to ensure your success. Have a great week ahead. 

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