customer info - recurring transaction tab

KJatWork · ‎June 20, 2024

Yesterday I spent the day clicking into individual customers' information and working with their recurring transactions. Each customer had five tabs of information -- transactions, recurring trns/templates, statements, projects & details.

Today if I open a customer the recurring transaction tab is missing - so I cannot see what templates are saved for that particular customer. Instead there's a click link to "view recurring templates" which takes me to the big list.

Where is the tab?!?

I've relied on that feature heavily with this stupid new experience as I can no longer create a recurring template identical to an invoice I already spent time creating. And that tab, showing a particular customer's saved templates with their other information was one of the bright spots of QBO.

JoesemM · ‎June 20, 2024

In the new QuickBooks experience, the recurring transaction tab is changed to view recurring templates that display all the created templates, IKJatWork. I'll help you send a feature request about this feature.

We greatly appreciate your feedback and suggestions regarding our products. We have created a dedicated platform for you to submit comments and requests for new features directly to our product engineering team. You also have the option to provide feedback in the customer's profile and click Submit.

Here's how you can do it:

1. Click on the Gear and select Feedback.

2. Enter your comments or product suggestions.

3. Click Next to submit your feedback.

Your feedback is valuable to us in enhancing your overall experience with the QBO. Our Product Development team will review your input and prioritize requested features and improvements based on customer feedback. You can track all suggestions submitted through this channel: QuickBooks Online Feature Requests.

I'll be sharing these resources that will guide you in managing templates and making the most of it:

Feel free to reply if you have more questions about managing your recurring transactions or any other QuickBooks-related concerns. I'm always here to lend a hand.

View solution in original post

JoesemM · ‎June 20, 2024

In the new QuickBooks experience, the recurring transaction tab is changed to view recurring templates that display all the created templates, IKJatWork. I'll help you send a feature request about this feature.

We greatly appreciate your feedback and suggestions regarding our products. We have created a dedicated platform for you to submit comments and requests for new features directly to our product engineering team. You also have the option to provide feedback in the customer's profile and click Submit.

Here's how you can do it:

1. Click on the Gear and select Feedback.

2. Enter your comments or product suggestions.

3. Click Next to submit your feedback.

Your feedback is valuable to us in enhancing your overall experience with the QBO. Our Product Development team will review your input and prioritize requested features and improvements based on customer feedback. You can track all suggestions submitted through this channel: QuickBooks Online Feature Requests.

I'll be sharing these resources that will guide you in managing templates and making the most of it:

Feel free to reply if you have more questions about managing your recurring transactions or any other QuickBooks-related concerns. I'm always here to lend a hand.

ma2364 · ‎June 25, 2024

I also used this feature constantly. When it was introduced it improved my workflow greatly. When it went away randomly, it's disrupted my procedures. Quickbooks changes the UI too often and without any clear reason, which interrupts accounting procedures.

KJatWork · ‎June 25, 2024

I'll certainly file a comment because the removal of the ability to memorize an invoice template that one has already spent a lot of time on is insane. I can't even just create a copy and click 'make recurring' -- no I have to start from scratch!

My workflow for our monthly billing tripled because not only did I have to check every invoice to make sure the template style had not been switched to 'modern', but I also had to continually reinvent the wheel creating recurring templates from scratch instead of simply 'memorizing' an invoice as a template.

A monthly process that used to take only 2 concentrated days of work to complete with QBD is now sucking up a week or more with having to double/triple check and reinvent work.

One of the articles you linked says "Recurring templates can help you save time." Yeah, only if you have basic templates and rarely have to update information to a specific customer.

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customer info - recurring transaction tab