Good afternoon, @ITT3chguy21.
Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far.
To clarify, are you noticing any latency issues aside from the customer list? Or is this happening when you're using any list in your company file?
If so, it sounds like you may have some data integrity issues within your lists. Don't sweat. This can be easily repaired by resorting your lists. I've included the steps below to resort the lists.
Please know that you'll need to be in single user mode before completing the steps. Also, this will set your list back to default, so if you manually changed the order of your lists, resorting will undo these changes.
Here's how to resort the master list (This is list of your customers' jobs, vendors, employees, and other names):
- From the Banking menu, select Write Checks.
- Click in the Pay to the order of field, then press Ctrl+L on your keyboard.
- Tap the Include Inactive checkbox. If it's grayed out, there are no inactive names.
- Select the Name dropdown, then hit Re-sort List.
- Click on OK.
- Close and reopen your company file.
If you're still noticing latency issues, let's manually resort each list individually. Here's how you can do that:
- From the Lists menu, select the list you need to re-sort.
- Tap on the Include Inactive checkbox. If it's grayed out, there are no inactive names.
- Go to the View menu, then choose Re-sort Lists.
- Click on OK.
Once you have resorted each list, close and reopen your company file.
For additional details about this process, check out Resort lists in QuickBooks Desktop.
Please let me know if you have any questions or concerns. I'm always here to lend hand. Take care!
