Delivery Server Down error all morning 4/6/2023 when sending invoices via QBO

It's absurd QB staff are instructing customers to go through step-by-step instructions to fix the issue when they already know there is a site wide issue.  They are gaslighting us.  

Agreed - I'd rather them just acknowledge the issue exists, and say they're looking into it and will provide an ETA on a solution as soon as they have more information. And post an alert/banner somewhere about this open issue in some centralized place where any user would know to go look. That would be the logical and considerate thing to do. I don't care if they don't know why it's happening yet, or how long it will take to fix, that's normal and could happen to anyone. I just want them to be honest so I have realistic expectations.

Greetings, @User_4-6-23 and @DanP2. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible. I'll provide the steps for contacting our support team in QuickBooks Online.

Let me inform you that there's an ongoing investigation with the same issue you mentioned about the Delivery Server Down message. Please know that our team is moving a potential remedy for this error experienced. 

As of the moment, you can download the sales forms and send this manually through other resources outside QuickBooks: Download and save sales forms and statements in QuickBooks Online.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

@ChristineJoieR 

What's trash is that there are QB staff answering phone calls about this issue and giving a 20 step-by-step guide to adjust your QB settings to get the emails working again.  They are gaslighting the customer into thinking the issue is only affecting them.  

How do they not know there is an issue?  Wasting everyone's times.  Terrible organization.  

Exactly this @User_4-6-23.  In a sea of ineptitude, it seems we have found one person with rational thought.  

We have the same issue.  Also would like to know if anyone figures out a fix.  

We have this issue as well. Highly disruptive. Please tell us when you plan to have it fixed.

Hi, @rigneyhomecraft, and @LALS3.

We are aware that some QuickBooks Online users are having issues sending invoices to their customers. Our engineering team is working hard to resolve the issue as soon as possible.

What we can do for now is to download the sales forms and send this manually through other resources outside QuickBooks: Download and save sales forms and statements in QuickBooks Online.

We will share an update as soon as we know more. You can also check for site updates from time to time using the following links:

https: //status.quickbooks.intuit.com/.

I appreciate your patience as we work toward a solution. 

Some?  I'm going to guess all... I'm in Canada and everyone I've talked to is having the same issue.  The amount of time I wasted going through the suggested fix is verrrrrrry frustrating!!!!

Hello there, @erinwal. I understand your sentiments about the Delivery Server Down error that affects the activity of sending invoices. Allow me to provide you with updates about this matter.

QuickBooks users experienced the inability to email invoices. Our engineers have already identified and resolved the issue. Therefore, you can now send your invoices again.

You may want to visit this link to check for the updates: //status.quickbooks.intuit.com/.

I appreciate your patience and understanding. Please get back to us if you have further questions about any QuickBooks-related concerns. We're always here to help you. Take care!

still cannot send out invoices. Its been going on for a month+ now. Please fix this as you are going to be losing our business very soon if this does not get resolved. The gaslighting is absolutely incredible. 

I appreciate you for joining the thread and informing us regarding your experience with sending invoices in QuickBooks Online (QBO), Punta.

I understand the importance of getting this matter resolved to get you back to business seamlessly. Also, sending these transactions is important to any business to keep their financial records accurate as well as their clients.

However, if you haven’t performed the recommended troubleshooting for this type of issue, then I encourage you to do so. We can start by performing browser troubleshooting steps. This way, we can eliminate common errors that may cause the application to run oddly.

To open an incognito window, you can follow these keyboard shortcuts:

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

Once done, please log in to your account to a regular browser. After that, I suggest deleting your browser cache to refresh the system. If the issue persists, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

If the same thing happens, you can consider sending the following invoices to your personal email. This is also to isolate if the invoices are being delivered or not on a specific email address.

If the issue persists, it’s best to get in touch with our Technical Support Team. Doing so will enable our phone support to check the leading cause while maintaining your privacy:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

Feel free to add your reply below whenever you need further assistance with managing your invoices or any transactions. Stay safe!

There is an ongoing investigation. Multiple customers are having the same problem. Messages say sent and then when you go back to the invoice it flags a delivery error” do not use special characters in email subject”. Tried all the troubleshooting options and concluded it is an internal problem. They gave use 50% off for 6 months but honestly it is not enough if this problem still persists. 

I am not sharing my screen with customer support anymore, you guys just gaslight the customers, I have tried every single troubleshooting method recommend to me and am not going to continue to be gas lit by tech support. This is absurd. Fix your internal issue with sending invoices or you are going to lose business. Anyone out there with any invoice platforms that work at the basic level? Quickbooks seems to be inept at functioning on a basic level. Their customer support team is a luck of the draw, most out of country help asks the same idiotic questions. 50% off for 12 months is nothing if we cannot send out invoice the same way we have been for the last 5 years with quickbooks intuit.

-Angry Customer.