Hey, @Lmatt.
I hate to hear that this happened. The best way to get back to getting your issue resolved is by asking your question in the Community or starting a new chat.
Here's how to start a new chat with someone from our Customer Support Team:
- Go to the Help icon.
- Click the Contact Us button.
- Type in your question and press Let's Talk.
- Scroll down and choose to Start a message.
If there's anything else I can help with, just let me know. Have a great day!