Email invoice delivery issue

Hi, @Silsal. 

I understand how important it is to be notified of our transactions properly. 

When you successfully sent an invoice, you'll be able to see it on your end. Since your customers have successfully received the invoices, but you encountered a delivery issue, we have to perform some basic troubleshooting steps to identify if this is a browser-related issue. 

Your browser's cache saves files on your computer to enable the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. To get started, we have to open your QBO account on an incognito window. An Incognito window will prevent the browser history from being saved. 

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, you'll need to clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clean slate. 

Additionally, you can refer to this article in processing invoice payments: Record invoice payments in QuickBooks Online. 

I'll patiently wait for your response. Take care always! 

All my invoices are delivering without any problem except for one invoice. It to was delivering without any problems and was also being viewed by the other party until today. Every time I try to resend a reminder it comes back at delivery issue. It is only this invoice that is doing it. I think possibly the person receiving this has blocked us. Is this what has happened. See attachment, the attachment shows that the customer was receiving them and viewing them, and now there is a delivery issue error. 

Thanks for following along with the thread and sharing your concerns, @bbmhayes.

It looks like your attachment didn't post. Would you mind sharing that again so I can see exactly what's happening? 

In the meantime, I recommend following the guided steps my colleague shared above. Using an incognito/private browser will let us know if you have any issues with the saved cache in the browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like invoices not being sent. 

I'll be sure to keep an eye out for your reply. Please let me know if there is anything else I can assist you with. Chat with you soon!

Sorry about that. Here is the attachment. 

Sorry about that. Here it is. 

I have done all of those things. As I stated previously, it is only happening to this one invoice. All my others are delivering with no issues. 

We want to resolve this as much as you do, @bbmhayes.

I understand the importance of being able to send invoices to your customers with ease. 

Since the troubleshooting steps shared by my colleague didn't work, I recommend reaching out to our contact support . This way, one of our live agents can take a look at your account and check the issue further.

Here's how to reach them:

1. In QBO, click on Help (?) icon at the top left.
2. From there you can select a suggested option, or just type Deliver Errors.
3. Select Contact us and choose a way to connect with us.

You might also want to check out this article to guide you in receiving customer payments:

Record invoice payments in QuickBooks Online.

Drop me a comment below if you need assistance with QuickBooks-related concerns.

I am having the same issue, yet no other invoices/estimates are behaving this way nor have they ever behaved this way without being in an incognito browser. What is the excuse since all other invoices/estimates go fine in a regular browser, but one invoice/estimate goes berserk?

Hello j2jacks,

I'm here to assist you with your concern about the invoice showing a delivery issue status in QuickBooks Online.

Our product engineers received reports about the issue with specific invoices in the Online version. As of now, there's no timeframe for the complete fix.

Rest assured, our engineers are doing their best to get affected users back on track to show an accurate invoice activity. I suggest you proceed with contacting our QuickBooks Support Team so they can add you to our list of affected users.

This way, you can receive live email updates about this issue. Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, do you want your customers to see a different email address on sales forms? I've attached a link you can visit to learn about how to update your email details in QuickBooks: Change the email address your customers see in QuickBooks Online.

Let us know if you still have more questions about the invoice issue in QuickBooks. We'll be sure to lend a hand. Take care, and have a great rest of the day.