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Join nowAlways sent reports (PDF) by clicking email. Thunderbird compose window opened and all was well. Not now, since Release 12 of QB 2020.
Solved! Go to Solution.
Problem solved. QB does NOT like tbird 64 bit. Went back to tbird 32 bit (78.11.0 (32-bit)) and now all is well.
Now the onus is on QB to be more flexible.
Thanks for posting, @Mike SP5.
Let's get your PDF files working. You can run our QuickBooks Tool Hub to fix this. Let me guide you how.
After running the tool, check your sent reports again. More details can be found in this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
In case you need help with other report tasks, browse this link here to go to our general report topics with articles.
Reach out to me again if you have follow-up questions or concerns. I'll be here for you. Take care and have a great weekend.
Ran Tool Hub as recommended...no luck.
In the past I ran a report, clicked on e-mail, send report as PDF. A Thunderbird compose window opened with the attached report PDF. Now it shows a window titled "Choose your email method", then another with two options:
1. Web mail
2. Quickbooks E-mail.
Tried both, with no luck.
Currently, I must save the PDF, then compose and attach.
Hello again, Mike SP5.
I appreciate the time you've spent for doing the steps provided by my colleague above. It looks like we need to investigate what's causing this behavior. To do that, I recommend reaching out to our Customer Care Team.
Here's how:
I'm also adding this article for reference: Connect your email to QuickBooks Desktop.
You're always welcome to post a reply here, and I'll get back to you as soon as I can. Take care!
Thanks for your quick replies. For now I'm going to do it longer way (save, then create my own email via Thunderbird and attach).
Maybe the research team might find something in Release 12 that's broken.
Good luck.
PS: The reason this is important to me is that I send certain reports to "groups", plus all of my email addresses are in Thunderbird.
Perhaps my issue is with Quickbooks not liking Thunderbird 64 bit. Recently upgraded to Tbird 64 bit, but can't be 100% sure if the timing.
Any thoughts?
Hello there, Mike SP5.
We'd really like to figured it out as well. I suggest you request for a priority callback from our support team to help you check the email settings and investigate further.
Here's how:
If you're having trouble accessing your QuickBooks, we can still help. You can use this link to contact our support team.
Post your concerns or click the reply button for any follow-up questions. I'll be here to help. Have great weekend.
Not being a major guru, I think going back to tbird 32 bit might prove the issue one way or the other. I'm trying to find out if I can safely go back to 32 bit tbird without screwing something up.
Problem solved. QB does NOT like tbird 64 bit. Went back to tbird 32 bit (78.11.0 (32-bit)) and now all is well.
Now the onus is on QB to be more flexible.
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