Error when I try to add the Payee on a credit card payment (i.e. credit card company) saying "You can only record credit card payments in your home currency"

Let's find out why you're getting the error so you'll be able to record your credit card payments correctly, cjfusion.

You'll have to make sure to select a vendor on the payee field instead of selecting your Discover Card so you won't be getting the error. 

Once done, double-check if you're still getting the error. If so, let's perform some steps to fix the issue. Sometimes, this happens if your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).
  
  

Then, you can try adding a payee to your credit card payment. If you're able to add a payee, return to your default browser clear the cache to speed up the loading process.

Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. If the issue persists, try using other supported browsers. 

However, if you're still unable to enter a payee and is still getting the same error, I suggest reaching out to our support team to help you check what's causing the issue. Here's how to reach them:

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.
   
   

For your reference, you can also add and match transactions in QuickBooks Online. Please check this article so you'll be guided: Categorize and match online bank transactions in QuickBooks Online.

Let me know if there's anything else that you need help in recording your payments. Remember, I'm always right here to help you.

I tried all that except calling QB for help. I can't select any vendor in the Payee regardless. They are all grayed out and if I try to choose one then I get the same error message off to the right. I upgraded from QuickBooks Desktop to QuickBooks online earlier this year. 

Thanks for following up with the Community about this, cjfusion. I appreciate you performing my colleague's recommended troubleshooting.
 

You'll definitely want to get in touch with our Customer Care team since you're still unable to enter a payee. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

Detailed steps for contacting them can be found in MariaSoledadG's post. Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome in sending a reply if there's any additional questions. Have a wonderful day!

Hi. I just created a QuickBooks online account for a new business and  still the process of setting everything up.

I noticed this issue as well. I added a payee as "RBC Visa" to record payments to my credit credit. However, when i click on New>Pay Down Credit Card the suppliers are greyed out and cannot be selected. 

I can however still type the payee manually and hit save. Seems to be a little bug with the drop down menu on that page.

If I record a bank feed as a credit card payment, I can select a Payee with no hassle.

My QuickBooks is only set to one currency as well.

Hello there, Hypomusk.

I appreciate you for jumping into this thread and letting us know you had the same concern. 

The steps provided by my colleague MariaSoledadG can fix this issue when adding a payee to record payments. In case you haven't tried it, I suggest doing so.

If you continue to get the message prompt, I recommend contacting our QuickBooks Care Team. This needs to be isolated and they can take a closer look to come up with a fix.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

Know that you're always welcome to post here in QuickBooks Community if you have any other concerns aside from recording credit card payments. Have a good day.

I am having the same issue. When I attempt to pay down my credit card, all of the payees are greyed out. Wondering if a solution was found for this issue?

Hello there, @captainjudie.

Thank you for reaching out to us and for following this thread. One of my colleagues above, MariaSoledadG, provided some information on how to use a private browser which would resolve this issue of the payees that are greyed out. 

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

I'd also recommend clearing your browser's cache to refresh the system, and you'll be able to work with a clean slate.

If you're still getting the same error, it would be best to reach our support so they can help you further and to check what's causing this issue in your account.

You can also check for future reference about Credit card processing in QuickBooks Online.

You can always reach out to me if you need anything else about credit card payment. I'm here for you. Have a good one.

I tried these steps and still get greyed out vendors when trying to select a payee, saying I can only use my home currency... I'm not sure how else to fix this!

Good day, @LetsBrewLV.

Thanks for following the suggested steps above. Since you're still getting the same results, I'd suggest contacting our QuickBooks Online Team. That way, they can perform a further investigation to address the issue. 

Here's how to connect with them:

1. Go to the Help menu at the upper right and select Contact Us.
2. Enter your concern, then click Let’s talk.
3. Choose Get a callback and enter your contact info.
4. Select Confirm my call.

To ensure we can address your concerns on time, you can check out our support hours and types.

In case you need related resources while working with QuickBooks, please feel free to skim through the topics from our help articles.

Stay in touch if you have further questions or concerns. Please know I’m here to help and make sure you’re taken care of. Have a good one.

Has anyone actually been able to solve this issue?

I was on live chat, and the guy was not understanding. First he thought I was trying to take a credit card payment, which is not correct. Then after I explained (and even linked this question in particular), he stated that any issues with my credit card should go through the card issuer, as this was quickbooks support... I had to again explain that this was a quickbooks problem, I have no issues with the bank, but problem properly logging it into quick books (and then he again said, anything involving login to a bank or credit card has to go to the bank support)... I finally just asked for supervisor so they are supposed to call me, but afraid I'm just going to go in circles again....

After going in circles with the online chat person, I just had them schedule a call from supervisor... That was over a week ago, and no one has called me. 

I appreciate you for coming to the thread and for the detailed information you've shared on what you've done to get help in fixing your issue, LetsBrewLV. This isn't also the kind of service I want you to experience with support while looking for a solution to resolve your matter.

I can see that you've already reached our QuickBooks chat Support. However, I recommend contacting our QuickBooks Phone Team. They have the tools to review or check the status of your concern and conduct screen sharing to help investigate why you're still getting greyed-out vendors when trying to select a payee. Also, you'll speak first with one of our support agents and can request a supervisor from them again to assist you with your concern.

Lastly, you may refer to this article to see different details on how QBDT offers a wide variety of ready-made vendor reports that tell you where your company stands, in terms of expenses and accounts payable: Customize vendor reports.

You can still comment below if you still have concerns related to your vendor entries. I'm always around to help you, LetsBrewLV. Have a good one!

If you read my previous post, you would see that I did request a phone team member to call... and yet no one has called...

Same issue as described by others, and have done everything listed except call in (which we shouldn't have to do for something that occurs with many users).  Clearly there is an issue that should be investigated by QB team and an actual solution should be posted on this thread for others to see and use.

I am getting the error:

"The payee "self" is not set in the Home Currency. Credit Card Payment accepts payee only in the Home Currency.

Which is odd because my home currency is set to USD, and self is not listed as a vendor.

That should be easy to add a payee once the home currency isn't different from the currency used in credit card transactions, @baroqueplusplus.

Let's solve this by following my peers' instructions above. To route you, make sure to follow MariaSoledadG's recommendation to isolate this via a private browser and more: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-when-i-try-to-add-the-pay....

If the issue persists, I recommend contacting our Care Support team through QuickBooks Online. They have tools to pull up your account and review this further via screen share in a secure environment.

Here's how:

1. Click the Help icon on the upper right-hand.
2. Go to the Search tab and then hit Contact Us.
   
    
3. Enter your concern and then hit Continue.
   
    
4. Choose either: Have us call you or Chat with us.
   
   
    

Be sure to review their support hours so you'll know when agents are available.

Once all is good, take a look at this article about how to work with your latest bank feed transactions and how to add prior transactions in QuickBooks:

• Categorize and match online bank transactions in QuickBooks Online
• Manually upload transactions into QuickBooks Online

I'm still here if you need further assistance with bank feeds. We're always here to help. Take care and have a great business year.

Clearly you're not reading the posts, as your solution has been tried and still occurs when Payees are setup in the same currency, as well as in incognito/inprivate sessions. I've even contacted customer support as you suggest, and they say to schedule a call, but then no one ever calls me. 

FOR OTHERS FACING THIS PROBLEM:

I have found a solution that works (at least for me), if you setup your vendor/payees (Wells Fargo and Citi Bank for me), then in the Record Credit Card Payment screen, you can type out the full name of the Payee and hit Tab, the result will stay and be check marked, allowing you to actually select it even though it fails to do so in the dropdown.

This is still happening, whether I use the app or log in on Chrome or Safari. You would think Intuit would have posted a solution (or better ... FIXED IT). From the comments, the phone support has no clue as to what's happening. And this has been an ongoing problem for a while.

Another alternative is to bypass the credit card payment feature entirely (clearly it is broken) and record it as a transfer. What do you think about that?