Errors

A browser-related issue might have caused the error when importing your Chart of Accounts, JoHarris.

Every time you access a website, regular browser stores cache files so the next time you visit it, the data will be retrieved faster. However, once these data are piled-up and not cleared regularly it can cause unexpected behavior with frequently visited sites such as QuickBooks Online. 

We can try a few troubleshooting steps and get rid of the error and to seamlessly import your Chart of Accounts. First, log in to QuickBooks Online using a private browser and do the import process again. You can use these keyboard shortcuts to open one:

• Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N 

If you're able to do so without any errors, you can switch back to the regular browser and clear the cache. Using other browsers to import your lists can also isolate these kinds of issues. 

Once you have your accounts in QuickBooks, you can check out this article that will help you manage your Chart of Accounts. 

Keep me posted on how this works. I'll be around the corner to help you with it. You stay safe and have a great day!

Thanks for getting back here, JoHarris.

I appreciate taking the time to do the steps provided by my colleague Catherine_B. To investigate more on the error, I recommend reaching out to our Customer Care Team. Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

In the meantime, you can make the account inactive by following the steps:

1. Go to Gear > Chart of Accounts.
2. Find the account you want to delete.
3. Select the Action drop-down and select Make inactive.

I've got this article for reference: Delete an account on your chart of accounts in QuickBooks Online.

Please feel free to post your replies here if you have questions or concerns with QuickBooks Online. I'm here to help. Take care and stay safe.

Hi did you ever get this resolved I just did exactly the same thing I have no Idea what to do?? I realize you may not be here anymore but worth a try!!!!! I am completely out of ideas and made a real mess!

Please help!!!

SA

Hi there, @Auger1975.

Helping you to access your books in QBO is our top priority. Since you've already performed the recommended troubleshooting steps above and still encounter the same thing, I highly suggest contacting our Technical support team. This way they can further investigate the root cause of the error and provide additional steps to fix it for you. 

To connect with them, please follow the steps outlined by my colleague, RenjolynC. Also, our phone support operating hours are Monday through Friday from 6 AM to 6 PM and on Saturday to Sunday from 6 AM to 3 PM Pacific Time. To know more, check out this page: QuickBooks Online Support.

Then, to look for sources and articles that you can bookmark for future use, please visit our QuickBooks Help page. Simply, enter a keyword of your concern on the search box or select any of the categories displayed.

Please give them a call and get back here if you have further concerns accessing your Chart of Accounts. I'll be waiting for your response. Thanks for posting here and take care always.

Basically Quickbooks Enterprise should not have been launched.

Its a total disgrace how little works as it should.

I download my CHART OF ACCOUNTS FROM QBO INTO EXCEL/

I upload the exact same Excel file into Quickbooks Enterprise - following every single detail of every step of the Intuit advertised way to do this... and what happens???  343 errors, 120 succeses

THEN - ASTONISHINGLY - it is not easy to delete the 120 successes so I can try again.. no I am stuck with thw 120 and told to delete them all ONE BY ONE.

This a total joke and a huge humiliation to me as I have promised getting this launched to my bosses - but how can I get it launched when QB advertise fake hope?

This isn't the experience that we want you to have while importing COA into QuickBooks, @LetUsReplaceTheWordEstimate. 

Please be assured that someone will review your cases and reach out to you to assist in fixing this once and for all.

Here's an article you can browse about handling data in QuickBooks: Import and export data in QuickBooks Desktop.

We appreciate your continued patience while we're working on this for you. Feel free to post back whenever you have additional concerns about this matter or with QuickBooks in general. Take care.