Escalating a Tech Support issue

Which QB Desktop year version do you have?

Do you have a license for 4 users or 4 licenses for single user?

How big is your file size?

Can you run the sample file in multiuser mode from all machines?

Thank you so much for notifying us about the issue, @I8URSoftware. I appreciate you doing some of the basic troubleshooting process. Rest assured will help you get through this.

If you have already followed the troubleshooting in this article about fixing Error 6175,0 and still get the same error.

I would request you to contact our Technical Support team. They can securely check on your account and guide you through the process.

Here's how:
 

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.
    

You may check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support

Please let us know if you have additional questions in the comment section. I'll be glad to answer that. Have a good day!

I have spent hours trying to cancel my QB Live subscription.  It is not listed in the tile area to select cancel though it is listed when you look at the main subscription area.  No one can cancel it I speak to, no one calls me back.  I am new to QB and this is honestly making me think I have the wrong application for my business.  

The rep who called and sold it to me also changed my subscription from Plus to Advanced which I did not approve.  In doing so I lost my discount when downgrading and no one can do anything.  

@ChristySmith 

Consider switching to QB Desktop instead.

I understand you've been through an ordeal, Christy. Don't worry. I'm here to ensure you'll get the assistance you need from the best help available so you can cancel your QuickBooks Live subscription and resolve the mistaken upgrade of your QuickBooks Online (QBO) account.

To ensure privacy, we'll need to review your account discreetly. Since Community is a public forum, we're unable to pull up your information here. That said, it's best to reach out to our customer representative. While I'm aware you've already contacted us, I recommend getting in touch again so they can revisit your previous cases and provide further updates about the issue. 

Furthermore, I'm adding this article if you're interested in updating the billing and subscription details of your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.

Keep in touch whenever you need further assistance managing your QuickBooks subscriptions. We're always available to help. Take care.

Thank you @Fiat Lux - ASIA.  I am on QB desktop.  It's all sorted now but took way to many phone hours.  Thank you!