Hello Sachelis2,

Thank you for trying those suggestions mentioned by our users. I have one more for you to try. Let's go ahead and do a manual update without having to open the company file. Here's how to:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates.

Let me know if this helped you out! The Community and I are here for you if you have any questions. Talk to you soon! 

This doesn't work. The application will not launch beyond the error message. 

Hi there, cjvezeau.

I appreciate all the efforts you've exhausted just to get this working. At this point, I'd recommend contacting our technical support so we can further check your account and investigate the issue. Since you're unable to open your QuickBooks product anymore, you go to this link to connect with us: Contact QBDT Support Team.

Once you're in, just select QuickBooks Desktop from the drop-down menu and click Continue. Then, enter a brief description of the issue you've encountered.

In case you need some resources while working with your books in QuickBooks, you can browse some topics from our Help Article page.

I'm just a comment away if you have any other concerns or further questions. Take care.

As stated by @cjvezeau, the error message appears and QuickBooks fails to launch whether you start it in Administrator mode or not.

This is so beyond ridiculous!  If you look at the date of the first question regarding this issue, it was 18 months ago and QB/Intuit hasn't fixed it.  Period. 

18 MONTHS of try this and try that and call customer service, etc.

I suspect you're not doing anything about it (obviously after 18 months) and do not plan to do anything.  You're going to release a new version of desktop and tell everyone you need to update your software ($$). 

There are a lot changes coming to desktop that is making accountants and bookkeepers very upset.  Intuit's bottom line is making more money, with no care for customer service.

Yeah, I get your frustration. I have 42 checks that need to be paid within the next three days (when our fiscal year ends). All of the payment information is in QuickBooks which I can't open. This software problem may put me out of business.

---

@KlentB wrote:

Once you're in, just select QuickBooks Desktop from the drop-down menu and click Continue. Then, enter a brief description of the issue you've encountered.

 

This suggestion, to contact support through QuickBooks shows how little you've read about the problem. We can't run QuickBooks.

I posted a fix to this problem back in February.  With the recent updates (this past Saturday) I am not sure if it will still work.  I tried looking for my solve but cannot find it.  So lets hope you have not tried this and this fixes your problem.  Once you're done there is no need to make IE the default, QB just needs to see it on your PC.

I run win 10 QB Pro 19
You must have administrator Priv to do the below fix!
Click on settings
Click Apps and Features
Middle of page click on "optional features"
Look through this screen for IE and whatever version may be there

If you do not see any IE, then it has been disabled (don't worry YET)
On same screen up  the page a little is a box with a + "Add Feature"  click the box

CROSS YOUR FINGERS.  The list will have all the features available on your PC but not turned on. 
Scroll looking for IE 11 or earlier, if it is there YAY!
click on the box for the most recent IE Version
Scroll down and click INSTALL.

If  IE is not in the list, your QB is useless.  I hope you find IE and this fixes your issue.

Tim Roscher

I posted a fix to this problem back in February.  With the recent updates (this past Saturday) I am not sure if it will still work.  I tried looking for my solve but cannot find it.  So lets hope you have not tried this and this fixes your problem.  Once you're done there is no need to make IE the default, QB just needs to see it on your PC.

I run win 10 QB Pro 19
You must have administrator Priv to do the below fix!
Click on settings
Click Apps and Features
Middle of page click on "optional features"
Look through this screen for IE and whatever version may be there

If you do not see any IE, then it has been disabled (don't worry YET)
On same screen up  the page a little is a box with a + "Add Feature"  click the box

CROSS YOUR FINGERS.  The list will have all the features available on your PC but not turned on. 
Scroll looking for IE 11 or earlier, if it is there YAY!
click on the box for the most recent IE Version
Scroll down and click INSTALL.

If  IE is not in the list, your QB is useless.  I hope you find IE and this fixes your issue.

Tim Roscher

Also, my accountant has told me that INTUIT fixed the SAME ISSUE already in their Lacerte tax software. 

So, this idea that Intuit doesn't know how to fix it OR is blaming Microsoft is complete bullsh*t. 

This is a horrible way for Intuit to conduct business. 

Ok, give up on that advice. . .  IE 11 is history and you can't dig it up by magic unless you go back to older versions of Windows . . . If you try this fix on Win 10 or 11, Internet Explorer can't be found and can't be reinstalled.  Fix the Freaking PROBLEM Intuit! and quit giving lame answers that don't work to even fix the symptoms, let alone the actual problem.  

Internet Explorer . . . RIP!

Thanks for the suggestion, Tim. I saw that somewhere (and it may have been your post), however IE is no longer available as an optional feature (after June 15, 2022, I suspect).

In case others are experiencing it, here are some breadcrumbs to follow:

This page explains that you now need to use a version with a built-in browser. Since I can't start QB to install, that page directed me to this page to install from the Internet. That page had me install the QuickBooks Desktop Manager which told me to uninstall QB 2020 using Windows. Attempting to uninstall it resulted in the message, "The installation was interrupted before QuickBooks could be installed." So I renamed the folder "C:\Program Files (x86)\Intuit\QuickBooks 2020" to "QuickBooks 2020 (old)" and restarted the QuickBooks Desktop Manager. The Desktop Manager failed (at somewhere around 40%) with a, "Fatal error during installation. Error code 1603." I chatted with QB support about that error, they arranged a callback, and the callback hung up on me after saying, “Sorry we missed you. Please visit our website for support.” And it hung up on me. OMG!

This issue HAS been fixed for all currently supported versions of QBD (2020-22). However, the fix comes in the form of an update that you download and install from within QuickBooks. So if you can't open the program at all, that solution will not work. However, I expect that there is also a QBD installer available that will install the new version over your old version. Try looking for that. And by the way, the solution is that QBD now uses its own internal browser instead of relying on Windows to provide it. This is something Intuit SHOULD have done five years ago.

Versions before 2020 will never be fixed because they are no longer supported. For those using those old versions, YOU should have fixed this problem years ago. Run your business as a business. This includes maintaining software by upgrading and updating to maintain functionality with current hardware, operating systems, and newly discovered and invented security risks.

Intuit has really done a great job at infuriating even its loyal customers like myself. If you have another machine that has never seen QBD, do you think it's worth a try installing on that one?  

FWIW, I bought a QB 2022 subscription <groan> and still get the IE is disabled message. I did get IE running (and even set it as the default browser for a while <groan, groan>). Despite what it says on the "Use our built-in browser in QuickBooks Desktop" page (which says that they've fixed it in new builds of QB 2020+), I still get the same error with QB 2022. I've turned the IE feature on and off, rebooted, etc, etc. I simply can't get into 2022 (nor could I get into 2020). I did get 2022 to launch on another computer that hasn't received the Windows June 15, 2022 update. I've disabled updates that computer for seven days (the maximum) which may let me close out my books (we're on a June 30 FY), but I don't know what I'll do after that.

I did get it working yet, quite unfortunately, I don't know what the fix was. I am thrilled it is working but frustrated that I don't know the fix (I am an IT professional and recorded every troubleshooting step along the way, which resulted in a 1,100 Word document, but it started working between attempted launches without a record of a change). My struggles related not only to the Internet Explorer error but also to a 1603 error during installation and a 6123 opening my qbw file. Quite curious to me is that I was receiving the error with the most recent build when the "Use our built-in browser in QuickBooks Desktop" page implies that IE is no longer used. Thanks for the posts and sympathy; I'm moving on...

For those that are having a problem with this warning and don't want to install Internet Explorer, I believe I solved it by adding a registry key for Internet Explorer that points to Chrome.  I can't guarantee it will work for you or what impact it may have but it got me past this annoying dialog window.

1. open regedit

2. add a folder called IEXPLORE.EXE in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\

2. click on default and set it to your path to chrome. For me it was C:\Program Files\Google\Chrome\Application\chrome.exe

I hope that helps 

Thanks !! This fix makes a lot of sense. I hope QBD's source code doesn't look somewhere else for IE11. 

THIS IS THE FIX! @sahluwalia you are awesome!

Intuit - You absolutely suck. I can't get over how many small businesses have been unable to send and receive invoices because of your incompetence and/or deceitful method for getting Desktop users to convert to QBO. 

I'm finding most QB Desktop functions work OK in Edge, but other areas get tripped up.  The Merchant Deposits Service crashes. While it says my browser doesn't support MDS, it tells me to download Edge.