Free Trial from Turbo Tax Not Working - QuickBooks Self Employed

Hello there, @JDub2389.

One possible reason that you have an account in QuickBooks Self-employed UK. To claim the complimentary QuickBooks Self-Employed, you can use this link: selfemployed.intuit.com/turbotax.

In the meantime, let’s start performing some troubleshooting steps to fix this. Issues such as this can be caused by some cache and temporary internet files stored in your browser.

We can start by logging into QuickBooks Self-Employed in a private window. Here’s how:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

If it works, clear your browser's cache to speed up the loading process of the QBSE website and for the system to start fresh. 

Otherwise, you can use an incognito browser, don't use auto-fill when entering login credentials.

For additional help, feel free to reach out to our  QuickBooks Self-Employed Customer Care. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.  

To contact us, here's how:

1. Sign in to your QuickBooks Self-Employed account.
2. Click Assistant at the top right.
3. Type talk to a human.
4. Choose your preferred support method.

Let me know if you have additional questions. I'd be right here anytime.

Thanks for your help Grace! When I tried logging into selfemployed.intuit.com/turbotax, I was not able to log in. I put in my username and password, and the Sign In button briefly changed to “Signing in...” then it turned back to “Sign in.” I tried this in Chrome and Firefox with private browsing tabs. I also cleared my cache in both browsers, but it still gave me the same issue. Any other ideas what might be happening?

Thank you again for your help!

Hi there, @JDub2389.

To verify the status of your account, I recommend contacting our Phone Care support. You can ask them to check how many accounts are associated with your email or account login credentials.

They can also evaluate the cause of your concern and determine the account country version you have subscribed to.

You can refer to GraceC’s steps mentioned above to contact support.

If you’re looking for some information on how to organize well your QuickBooks account, you can visit this link: Help articles. You can click each topic to view them.

The Community is always here to have your back.