Hello there, @florence-onlyblu.
I'm here to help you connect your bank account successfully in QuickBooks Online.
There are few possible reasons you're unable connect your bank account in the system.
These are the following:
- Some banks have multiple names on our list. You might want to check and select the correct one, or try all possible links.
- The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
- Your bank may not be a participating bank. You can contact the bank to request they establish a relationship with Intuit.
- They are doing some system maintenance.
- There are alerts in your banks’ websites that need your attention.
To give you more insights on what are the best things to do if you're can't find your bank account when connecting it, please see this link: Learn how to look up your bank when you connect it to online banking.
If your bank is connected already and transactions are not downloading, let’s manually update the account to refresh its connection.
To do that:
- Go to Banking from the left menu.
- Select Update on the Banking page.
- If prompted, enter your Multi-Factor Authentication (MFA) credentials.
- Click Continue Update.
However, if the problem continues after performing the steps above, you can log in to the banks' website. Then, check for any notifications or messages that need your attention. Once verified, you can manually update the accounts again.
To give you more troubleshooting steps if transactions are not downloading in the system, you may visit this link: Learn how to find missing transactions downloaded from your online bank and credit card accounts.
Once you have downloaded your entries, you may match and categorize them properly so you can reconcile your account smoothly.
Reach out to me if you have any other concerns or questions about QBO. I’m always ready to answer them for you. Have a good one.
