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adams-judith-gma
Level 1

How do I logout of quickbooks online. Cant find a button

 
5 Comments 5
JoesemM
Moderator

How do I logout of quickbooks online. Cant find a button

Thanks for coming to the Community for help, @adams-judith-gma.

 

I’m here to walk you through how to log out from your account in QuickBooks Online.

 

You can simply click the first letter beside the Gear icon that indicates the first alphabet of your first name. Then click the Sign Out button that will take you to the Sign-in page again. I'm including an image below that displays this option:

For future reference, you can visit our help articles. This includes topics that can help you manage your transactions and accounts in QuickBooks: QuickBooks Online Help Articles.

 

That’ll get you pointed in the right direction. Please know that I'm only a few clicks away if you need anything else. Take care and enjoy your day, @adams-judith-gma.

nduke
Level 1

How do I logout of quickbooks online. Cant find a button

This button does not show in Safari on Mac. When I use Chrome, my initial does show up next the the gear icon, and I can log out. NOT in Safari.

jenop2
QuickBooks Team

How do I logout of quickbooks online. Cant find a button

Hi there, nduke.

 

Based on the information you shared, it's possible that an issue in Safari is causing the Log out button to disappear. You can switch to a private browsing session and check if you can log out from there.

 

In the Safari app on your Mac, choose File and select New Private Window. Once done, log back in to QBO and check if the log out button is already showing up.

 

If you're able to see it, go back to regular browsing and clear all Intuit or QuickBooks-related cookies. Here's how:

 

  1. Go back to the Safari app on your Mac.
  2. Choose Safari, then click Settings, and then click Privacy.
  3. Click Manage Website Data.
  4. Select one or more websites, then click Remove All.

 

After that, open your account once again and check if you can see Log out and all the buttons in QBO. 

 

Allow me to share these articles as well in case you need more guidance when working in QBO: 

 


The Community is always here if you need anything else.  

btssg  sr
Level 1

How do I logout of quickbooks online. Cant find a button

I'm in chrome, and there is no profile icon when I'm logged into Payroll Core. 

Adrian_A
Moderator

How do I logout of quickbooks online. Cant find a button

Hi btssg sr,

 

I'm here to ensure you can log out from your QuickBooks account.

 

Are you using QuickBooks Online Payroll standalone? If so, we have an ongoing issue with the missing Logout button. I'd suggest contacting our phone support team so you'll be added as one of the affected users. Here's how:

 

  1. Click the ? Help icon.
  2. On the Assistant tab, enter Talk to a human.
  3. You can use The Logout button is missing as your keywords.
  4. Select No.
  5. Select how you'll want to get in touch with the support.

 

If you're not using the said version, let's isolate the issue by logging into an incognito window. To do that, you can use these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Microsoft Edge & Mozilla Firefox: Ctrl Shift P
  • Safari: Control Option P

 

You can also use a different browser like Microsoft Edge or Mozilla Firefox.

 

If the same issue persists, I'd suggest reaching out to our phone experts so we can create a different investigation about this matter.

 

I've also added these articles as your guide in filing and paying taxes: 

 

 

Don't hesitate to post in the forum if you have payroll concerns. I'm here to guide you.

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