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Thank you for posting in the Community, m4cattle1. I've got some troubleshooting steps to help you reach out to our Support Team seamlessly.
Before proceeding, may I know your concern about QuickBooks? Know that you can share your technical questions here, and we'll be glad to answer them.
In cases like odd behavior of the program, we can access your account via an incognito or a private window. It helps us verify if this is a webpage-related issue, as the stored cache affects the performance. Doing so also refreshes the system so you can start with a clean slate.
To proceed, refer to these keyboard shortcuts:
- Ctrl + Shift + N for Google Chrome browser
- Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
- Command + Shift + N for Safari browser
Once signed in, select the Help icon to see if you can click the callback or chat button. If it works, I recommend clearing the cache in your default browser. You can also use other supported browsers to aid in narrowing down the issue.
If the issue persists, we have another method to contact our experts outside QBO. Please make sure to select the correct region before entering your concern on this page: QuickBooks Support.
Scan this page to browse articles with various topics that may help you in the future: View all help in QuickBooks Online.
Feel free to come back in this thread for other QuickBooks-related concerns. Our Support Team and I will do everything to help you. Take care.
