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Connect with and learn from others in the QuickBooks Community.
Join nowLet me walk you through on how to connect with a live support, usermessrescueowner.
You need to log into your QuickBooks Online account and contact us from there. Here are the steps you can follow:
Meanwhile, we provide answers to certain questions, like steps and articles, here in the Intuit Community forum. Hence, we're unable to initiate a call in this forum.
You can follow the steps above to get in touch with a live support representative.
I'm adding this link to help you navigate our program: Video tutorials for QuickBooks Online.
Please know that I'm always right here to help you with any QuickBooks issues you may be having. Just update this post and I'll get back to you.
Thanks for your reply. I’ve done that and the call back comes from a robot. I never seem to make it to a live person.
I specifically need to speak to someone about funds withheld for the last month. The robot on the call back is not helpful.
I’m not sure that my response has gone through. I’m not seeing it posted. I’m quite frustrated at the all around difficulty in trying to resolve a situation.
I see the importance of getting in touch with our Support team, @usermessrescueowner.
I’d like to grab this opportunity to help and share with you some insights on why funds are being withheld.
If you have a QuickBooks Payments account, you can easily take and process payments in QuickBooks. However, if you’re encountered funds being held, no need to worry, QuickBooks reviews the payment first to ensure everything is in place.
A holdback may be placed when something unexpected happens to your transactions such as:
For more details about this, you can read through these articles:
If you wish to get in touch with our live agent, you can follow the steps shared by my college above and select the Send a message option. This way, our messaging team can accommodate you further with your concern. You can also request them to route you directly to one of our live agents.
I’m also adding this article that you can read for future reference: Reconcile an account in QuickBooks Online. This link can guide you effectively in matching your QuickBooks balance and bank statement.
If there’s anything else I can help you with about managing your funds or with your account, you can always share them with me. I’m always around to listen and ready to help.
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