How to get effective customer support past initial phone call

Sadly, the customer support is like that across the board.  Doesn't matter which QB product you use.  Sorry for your frustrations.  My only suggestion is find a different company to use for Bookkeeping/ accounting.  Everyone would be better off. 

Hi elihonig,

I appreciate your feedback regarding your experiences with QuickBooks Enterprise customer support.

Your feedback is invaluable in our ongoing efforts to enhance our services. I’m sharing your observations with our management team to refine our support processes and ensure a more effective experience for all our users.

Feel free to reach back out if you have any other concerns. I'll be happy to lend a hand.

@elihonig 

Another option, find a 3rd party service provider to check your company file (and fix it later) or buy a 3d party service to convert your data to another program.

We have been support the QB products for 20+ years, my first and foremost concern are the end users and businesses that have been investing time, effort and dollars in your product for so many years only to find very strong price increases and equally as strong diminishing customer support. It really is unfortunate as well as text book case of how to burn your client base that you spent so many years building.

The fact is we still have a long time QB Enterprise client that has undergone tremendous difficulty with program errors for months now and there is no commitment or effort from intuit support to resolve the issue. Rather than hang clients in horrible experience with your product, either make a decision to discontinue or support it properly. This goes across the board from QB, Payroll & merchant services.