I get so frustrated with this repeated request.  Never mind that the heading says that ask every 89 days to protect my account.  I am not online.  And according to my notes, today was my last request:  06/05/23.  Before that was 05/26/23; Before that 03/24/23;  before that in February.  If they can't keep up with 89 days, how am i to trust that they are not trying to access my system for nefarious purposes rather than protecting me. UGH!

Do you know how to do this for QBO?

Hello there, @ITGuy1.  How do you get the "Create an Intuit Account" pop up to go away in Quick Books Online (QBO)?  -- I can not access the settings or wheel, because the pop up is in the way and it won't go away when I hit the upper right corner X -- it keeps coming back.  Very frustrating as I can not get into our accounting system.  Please help.

I can see how this unexpected behavior you're experiencing has kept you from performing your accounting tasks in QuickBooks Online (QBO), SNW1.

Let's get you connected to the appropriate channel that can help fix your concern. That said, I recommend contacting our QBO Care Team. 

One of our specialists will conduct a further investigation into why the pop-up window keeps on showing up in your company. Once the resolution is available, they'll assist you in the implementation process. 

To reach out to our support team: 

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? Box.
4. Press the Continue button to view the support options.
5. Choose Chat to initiate a conversation and Callback to speak with an agent.

If you're unable to navigate to the Help menu, you can visit this link to get in touch with our support team: What can we help you with? From there, choose QuickBooks Online and follow the onscreen instructions to complete the process. 

To learn more of the tasks you can perform when you enable your Intuit account, check this article: Manage your Intuit Account online. 

For tips on how to make your business thrive and resources to help you handle your accounting activities seamlessly, feel free to visit the Community page. 

Reach out to me again if you have other QuickBooks concerns or need assistance navigating through the product. I'll get back to make sure you're taken care of. 

It says every week I have not logged in. The program is faulty. Why can't you fix it? And I don't want a sample of what I need to do. I have done it multiple times and it does not fix the problem. Tell the programers to get it right for once

Absolutely, this does nothing for security.  I don't use payroll or any of the business stuff.  I think they are just trying to get money.  Guess I will look for another simple program for my day to day personal affairs.  The message is very annoying.

QuickBooks online is insufficient.  Not user friendly.

First Intuit makes it where you are forced to log in to your Intuit account. Now the "you haven't logged in to your account in 89 days" message pops up every week and I keep logging in but it doesn't seem to stick.  How about Intuit tries focusing on making good accounting software instead of acquiring additional apps and price gouging... can ya'll get any more annoying?  Yes, apparently you can.

RE: can ya'll get any more annoying? Yes, apparently you can.

They do seem to be trying really hard to be as annoying as possible.

Let's not give up People. Thousands of us still own Quickbooks 2020 and previous - like I said DON"T do the last update, (maintenance release) Quickbooks Update , it will remove some of the features you now have to force you to buy the new version to get them back.

HaHaHaHa...

This is complete nonsense and is not responsive at all to the issue being raised by this thread. Just more Intuit BS that can be ignored. 

Watch your bank statements!! QB charged me $15 3 times on March 13th for the same account.  I only signed up for one month on Jan 12 and cancelled by Feb 12. I only ever had 1 account. They can't find the charges in their system. I had to block them from removing anymore money from my account.

It despicable that you cannot even download a .qbo file onto your desktop from your bank and upload it anymore into QB. There is no bank connection necessary for that.  QB is just trying to F people over. 

I'm done with them.

RE: It despicable that you cannot even download a .qbo file onto your desktop from your bank and upload it anymore into QB.

I understand your frustration. Intuit turns off all "connected features" when it removes support for older versions, and it sees the Bank Feeds / Online Banking center and importing QBO files as connected features. This isn't new; they've been doing it for 20 years or so.

If you don't need any other connected features and you want to stay on an older version, you can still import OFX, QFX and QBO files into QuickBooks indirectly, by converting them to IIF files. You can use our OFX/QFX/QBO to IIF Converter to do that.

right clicking on the gray bar at the top works for me.

I login in every time and change the preferences to ask in 90 days.  The login a few days later and it says I haven't logged in for 88 days (untrue) and to enter admin password.  If I can find any alternative I will jump ship because of these deceptive ploys to sell more stuff.

Thanks for getting involved with this thread, FrustratedUser1001.

Since you've been signing in to your Intuit account successfully within the past 88 days, but are encountering a message advising that you haven't logged in for 88 days, I'd recommend troubleshooting with some of your available tools.

Initially, you can use the Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.

Here's how it's used:
 

1. Click Window, then Close All.
2. In your top menu bar, go to File.
3. Choose Utilities.
4. Select Verify Data.

If its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data tool to fix it. For specific errors, there may already be a resource for them on our support site.

In the event it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

Here's how:
 

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If you continue encountering this message after performing the recommended troubleshooting steps, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

I've also included a detailed resource about working with Intuit accounts which may come in handy moving forward: How to access QuickBooks files with One Intuit Account
 

I'll be here to help if there's any questions. Have a wonderful Monday!

Complaining to Intuit is a waste of time. If enough users file complaints with the Federal Trade Commission the FTC might investigate [removed]

Complaining to Intuit is a waste of time. If enough users file complaints with the Federal Trade Commission the FTC might investigate. [removed]

This advice useless.  I have the same issue.  Says I have not logged in for 89 days.  Data file verified; no errors.  Arranged a call with support.  Guy is ignorant.  Wastes my time and knows NOTHING or feigning ignorance, when clearly this is a widespread issue.  I could live with 90 days.  Weekly is BS.  Oh, and the support guys said he shows I haven't logged in since March, which is absolutely not true.  More like once a week.

Hi, @406Dan.

I see that this hasn't been easy on your part that you contacted support and weren't able to fix this. Let me be your best help.

Let's try logging in using your Intuit account outside QuickBooks. After that, run updates to your QuickBooks Desktop to the latest release.

If the reminder "Have not logged in for 89 days", I recommend contacting QuickBooks Desktop support again to acquire updates on what to perform to remove this. Moreover, you can ask questions about why it always shows up.

To learn what’s new and improved in the latest updates to QuickBooks Desktop 2023, you can read this article: Release notes for QuickBooks Desktop 2023.

Never hesitate to come back here if you have additional questions about managing your QBDT account. We'll be willing to help. Take care always.

My productivity has dropped to zero.  QBDT wants me to log on to my QB account and I don't want to.  My company files that do not access the internet is none of their business.

Now the email screen is frozen.  Can't go forward, can't go back, can't exit. This is not my first time either.  I lose an entire day and hope that overnight will reboot something.

Can't get a phone number to talk to QB.

After many years on QB I am now so angry I will take the effort to move to a new program.

I can see that you've been through a lot already. I appreciate you for bringing up your concern about opening your company file, No productivity.

By logging into your Intuit account and confirming your identity, you can safeguard your data and account. This process ensures that only you have authorized access to your account.

There are several possible causes that make the program freeze. It could be that the company name is too long, or you may have corruption on your hard drive. You can check this helpful article for more details: Solutions for when QuickBooks stops working.

If you really need to speak with our Customer Care Team. You can arrange a callback to talk to our support. They have the tools necessary to check your company file and help you send emails.  

I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.

Here's how you can reach them:  

1. Go to Help (?), then choose QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter your concern, then select Search.
4. Choose a way to connect with us. Message an agent or Get a callback. 
    

In case you want to change the login setting to can stay logged in to your QBDT file without having to enter a username and password. For the detailed steps, check out this link: Stay logged in to the QuickBooks company file.

If you're still running into trouble, please let me know. I want to make sure you get the support you need to get you back to business. Have a great day!

The ultimate problem is the program is full of bugs and has constant problems. All the suggestions for getting QB to stop from telling us that we have not logged in does not work. The program is faulty and should be fixed. So tired of constant problems with this program. I wish my clients would not use it. Worst mistake I every made was switching from Peachtree for Windows to QB.