how to input a refund from a vendor in quickbooks 2011 mac

Thanks for swinging by in the Community, gpoulos.

You're on the right path for recording a vendor refund in QuickBooks Desktop (QBDT) for Mac. Let me assist you in running several reports so you can resolve discrepancies when reconciling an account.

If a previously cleared transaction in your register was voided, altered, deleted, or added since your last reconciliation, your beginning balance will be incorrect. 

To resolve the issue, you can follow the account activity from the previous reconciliation until you identify the discrepancy. Running these reports can help: Reconciliation Discrepancy report, Previous Reconciliation report, Bank Account QuickReport, and Audit Trail report.

To do that:

1. Go to the Reports menu.
2. Select Banking.
3. Choose the specific report. 

For more details, please refer to this article: Find reconciliation discrepancies (Mac).

I'll also share this article if you run into an error when using online banking: Fix online banking issues in QuickBooks Desktop for Mac. It has the necessary troubleshooting options to connect your bank to QBDT Mac seamlessly.

Please let me know in the comments below if you have any follow-up questions about recording a vendor refund and reconciling an account. The Community is always open to assist you anytime. Stay safe!

Thank you for responding but I am not able to pay the credit. This is the steps that I followed but was not able to Select Pay Selected Bills, then select Done on the last steps. 

Any help is greatly appreciated.

Scenario 1: The vendor sends you a refund check for a bill that is already paid

1. Record a Deposit of the vendor check:
   1. Go to the Banking menu, then select Make Deposits.
   2. If the Payments to Deposit window appears, select OK.
   3. In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund.
   4. In the From Account drop-down, select the appropriate Accounts Payable account.
   5. In the Amount column, enter the actual amount of the Vendor check.
   6. (Optional) Enter a memo, check number, payment method, and class.
   7. Select Save & Close.
2. Record a Bill Credit for the refunded amount:
   1. From the Vendors menu, select Enter Bills.
   2. Select the Credit radio button to account for the return of goods.
   3. Enter the Vendor name.
   4. Select the Expenses tab and enter the Accounts on the original bill.
   5. In the Amount column, enter the appropriate amount for each Account (the amounts may have to be prorated).
   6. Select Save and Close.
3. Link the deposit to the Bill Credit: 
   1. From the Vendors menu, select Pay Bills.
   2. Check the Deposit that matches the Vendor check amount.
   3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
   4. Select Pay Selected Bills, then select Done.

I was able to do steps 1 & 2 but not step 3 Link the deposit to the bill credit. 

I go to Vendors-Pay Bills- but it does not allow me to pay the bill as a credit. what am I doing wrong?

Still not able to link the credit to the bank account in QBDT for MAC 2011.

I can see that it's a duplicate post, @gpoulos.

My colleague @Rea_M already shared her answer to your concern about vendors' credit. You can check out her response through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-help-with-imputing-a-credit-fro...

The QuickBooks Community team is always here to help if you have any other concerns or follow-up questions. Have a great day!

Sorry for the duplicate but I am still not resolving the issue. Is the problem that I enter the credit under expenses and not items? 

Thanks for the prompt reply, @gpoulos. 

I appreciate you sharing detailed information about your concern and the steps you've performed. Allow me to chime in and help share some details about recording credit transactions.

Once you enter the transactions through the Expense tab, it will direct post in your Chart of Accounts. While using the Items tab, it will track your sales and flow the data of your accounts.

Also, when entering a credit, most customers use the item tab since job reports will rely on how you use the items. However, I'd still suggest consulting your accountant on how to record the credit to ensure your books will be accurate. If you're not affiliated with one, visit our Intuit Find-A-ProAdvisor site to find certified professionals near you.

I'll be adding these articles that will help you track your job costing and run different reports to track your business in QuickBooks:

• Track job costs in QuickBooks Desktop
• Understand reports

Please don't hesitate to comment below if you have questions or need further assistance. I'd be around to help. Take good care!

Thank you Joesme for the detail answer. The credit was for a service ( overnight shipping) that was billed but not preformed. That was the reason for the credit. When I tried using the item tab, it prompted me back to expenses. Is that correct? Should I have created a shipping under items?

I understand your vendor return the money to you, @gpoulos. I've got you the steps to enter vendor credit in QuickBooks Desktop for Mac.

You should enter or make a deposit only for this transaction accounted for Accounts payable. After that, create a bill and tick the credit button. Next, Add the overnight shipping expense amount. This way, you can match it to your deposit when you create a pay bill transaction. 

Furthermore, you refer to this page if you need to manage more of your expenses and vendors in QuickBooks Desktop for Mac. 

Additionally, if you encounter reconciliation discrepancies, here's your guide to resolve your account balances: Find reconciliation discrepancies (Mac).

Please let me know if you still need other concerns for your customer and vendor transactions. I'll be right here to guide you along the way. May you Have a nice day ahead.