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Hello there.
Welcome to the community. Let me assist you in recording refunds on your credit card for returned purchases in QuickBooks Online (QBO).
Here's how you can do it:
After this, ensure to review your transactions so they match the Credit card credit entered. If they don't match, double-check that the payee (vendor), date, account, and amount are the same.
Furthermore, you can visit these articles for future assistance. They contain steps on how to effectively run and customize your reports based on your business preferences:
The process mentioned above ensures that your accounts are accurately balanced and the refund is properly recorded. If there's anything else you need help don't hesitate to reach out.
Hello there.
Welcome to the community. Let me assist you in recording refunds on your credit card for returned purchases in QuickBooks Online (QBO).
Here's how you can do it:
After this, ensure to review your transactions so they match the Credit card credit entered. If they don't match, double-check that the payee (vendor), date, account, and amount are the same.
Furthermore, you can visit these articles for future assistance. They contain steps on how to effectively run and customize your reports based on your business preferences:
The process mentioned above ensures that your accounts are accurately balanced and the refund is properly recorded. If there's anything else you need help don't hesitate to reach out.
a refund would be classed as a credit card debit - how do you log that if you can't do a negative figure?
You can record a refund without entering a negative number by creating a refund receipt in QuickBooks Online (QBO), brrrrrrrrr. I'll share some details on this matter.
Creating a refund receipt is essential for capturing the details of the refund, as this document reflects that money was returned without requiring a negative figure.
To create a refund receipt, please follow these steps:
Keep in mind if you want to give a partial refund, only add the items or amount you want to refund.
Additionally, for refunds or return transactions, you may incur a fee depending on your pricing plan and the type of transaction. For more details, please refer to this article: Understand fees for refunds or void transactions.
Fill us in if you need further assistance with processing customer refunds in QBO. The Community team will always be here to help.
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