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TMACha
Level 1

How to show the "Get link to this invoice" in print preview?

We are trying to send an invoice over to people online. What we usually do is send over the link of the invoice which we can find in the Print Preview like this - https://prnt.sc/tcmjjf

the past few invoices we made does not show any link at all. Is there a way to bring it back? What may have cause it to disappear?

Please advise.

Solved
Best answer July 06, 2020

Best Answers
Charies_M
Moderator

How to show the "Get link to this invoice" in print preview?

It's nice to have you here, TMACha.

 

Thanks for the screenshot.There is a possibility that the email preference is set to HTML or Plain Text. We can check your Account and Settings to see if there are changes made to your Sale Preferences. I've outlined the instructions below:

 

  1. Go to the Gear icon at the top.
  2. Choose Account and Settings.
    2.PNG
  3. Tap the Sales menu and click the Online Delivery section.
  4. In the Additional email options for invoices drop-down, choose Online invoice.
  5. Select Save, then Done.
    1.PNG

Here's a reference for additional information about the whole process of how customer can pay their invoices in QBO: How to let my customer pay their invoice online.

 

The Community is always open if you have other questions. I'll be around to help. Wishing you have a wonderful day ahead.

View solution in original post

2 Comments
Charies_M
Moderator

How to show the "Get link to this invoice" in print preview?

It's nice to have you here, TMACha.

 

Thanks for the screenshot.There is a possibility that the email preference is set to HTML or Plain Text. We can check your Account and Settings to see if there are changes made to your Sale Preferences. I've outlined the instructions below:

 

  1. Go to the Gear icon at the top.
  2. Choose Account and Settings.
    2.PNG
  3. Tap the Sales menu and click the Online Delivery section.
  4. In the Additional email options for invoices drop-down, choose Online invoice.
  5. Select Save, then Done.
    1.PNG

Here's a reference for additional information about the whole process of how customer can pay their invoices in QBO: How to let my customer pay their invoice online.

 

The Community is always open if you have other questions. I'll be around to help. Wishing you have a wonderful day ahead.

View solution in original post

TMACha
Level 1

How to show the "Get link to this invoice" in print preview?

Thanks. I'll have a check on this and get back if I still will have issues. :)

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