Thank you, Lorraine, for bringing this to our attention. I'm here to provide further insight how to turn off company copy of invoice emailed to a customer in QuickBooks Online (QBO).
To begin, you'll have to remove the email from the Cc and Bcc field to completely turn off the automatically receive a copy of the emailed transactions to the email or gmail account. However, if it's the same thing and you've already ensure that the Email me a copy at [your email] checkbox is already uncheck. Let's perform some troubleshooting steps to determine if the issue is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If private browsing works, you can go back to your regular browser and clear its cache. This will allow the system to start with a clean slate again. If private browsing doesn't work, you can use another supported web engine instead.
I'll also add this article to help you track and record customer paid invoices in your file: Record invoices payments in QuickBooks Online.
Please inform me of any developments, Lorraine. If you have further questions about the turning off the company copy of invoice emailed to a customer, feel free to reach out to the Community. I'm here to help.
