How to update pricing from receiving voucher Point of Sale desktop

Hey there, exportmanagementsysteminc.

You can use the Price Manager to change the price on your vouchers. Here's how:

1. Select the Inventory dropdown, then select Price Manager.
2. Select Make Price Changes.
3. Select the Price Level of the items you’re updating.
4. Enter the price change Name and Notes about the change, then select Next.
5. Select the items you need to change the prices for. If you have a lot of items, use the filters to help find them. Once you’ve chosen the items, select Next.
6. Select the options you’d like to use for the pricing formula and select if you want to see Price Rounding options, then select Next.
7. Select Finish, then review and edit the prices if needed before applying to your inventory.
8. Select Save if you want to save the changes to apply at a later time or select to Apply the changes to the inventory to apply them now.

If you have any other questions, feel free to post down below, thank you and have a lovely afternoon. 

Hello,

When I'm receiving inventory in the receiving vouchers, it won't update the cost of the item unless I change it through the price manager or individually update the price of each item?

Thank you.

Let me help you from here, Exportmanagementsysteminc.

I tried to replicate your concern. I've updated the voucher cost through the receiving voucher, and the price was updated successfully. 

You don't have to go over to the price manager and update the information individually. We'll have to repair your software. It fixes program-related issues. Here's how:

1. Press Windows +  E on your keyboard.
2. Click Uninstall or Change a program.
3. Select your version of QuickBooks Desktop Point of Sale, then click Uninstall/Change.
4. Click Next, then select the Repair radio button in Point of Sale Installation window.
5. Click Next, then Repair.
6. Click Finish.

Once done, receive the inventory again and check if the cost will update automatically. 

Let me also share this article on how to manage vouchers in QuickBooks Point of Sale after a financial exchange as a future reference.

Feel free to keep us updated after trying the steps. We're available 24/7 to help you.

I tried that but it still looks like it doesn't update the price in the inventory list. When I enter the item into the receiving voucher, it's updated. But when I look at the individual items in the item list, the "avg. unit cost" does not change. Shouldn't the unit cost be updated once the voucher is saved?

Thank you.

I tried repairing my POS but it doesn't seem like it fixes the issue. When I enter the items into the receiving voucher, the prices are updated. But when I look at the items individually from the item list, the "avg. unit cost" is not updated even though it's updated through the voucher. This is what I can't seem to figure out. The "reg price," is updated whenever I change it in the voucher. But the cost of the item does not change.

Thank you.

Hey there, @exportmanagementsysteminc. 

Thanks for following up with us. 

Receiving the items appropriately is the recommended way of adjusting an item's on-hand quantity, as you have with the receiving voucher. Sometimes if we see users manually edit the value from the Item List, it can lead to inconsistent inventory records and reports.  Since you're running into issues with the quantity, I recommend contacting our technical support team. They can securely remote into your computer and investigate the source of the issue. I've included the link below to chat with support. 

QuickBooks Point of Sale

Please let me know if you have additional questions or concerns. You can reach out to the Community any time. Take care and enjoy the week ahead! 

Using QBPOS v19 R8_01 in a retail environment.  Three computers: 1 'server' install and 2 terminals.

Have used QBPOS in our business for about 7 years.  Have always been able to update the item cost manually within the receiving voucher.  However, the ability to change the cost suddenly ceased this week. I can change the total cost, but not the individual item cost.  What's more - I cannot do so logged in on the server install as the QB system admin account.  What's even more - I am ABLE to make the changes on both secondary terminals under non-admin users.  An additional side effect is that spreading shipping costs/fees/discounts etc. does not update the item cost as it should (and always has). It only updates the total, but not the unit cost - meaning it isn't actually spreading the cost across all individual units on the voucher.

I attempted to follow the repair instructions in this thread, which are outdated/incorrect.  Windows + E opens a file explorer - in Windows 10 there is no option to "Uninstall/Change a Program" within this window.  It literally dumps you into the Windows "Quick assess" folder.  If I add/remove Quickbooks v19 from the default location in the settings menu, there is no Repair option - it simply uninstalls QB.  Ask me how I know.  The only way to get a Repair option that I could find was to go to the actual Intuit install directory in "Program Files (x86)", right-click on the QBv19 installer file and select Repair.  When I do that it tells me the process cannot be completed because of Error 1334 - rba_sdk.dll cannot be found in the cabinet file Data2.cab...and the process aborts. 

Regardless, and back to the primary concern - I've completely uninstalled/reinstalled QBv19 and the issue persists:  I cannot change the item cost of products being entered within a receiving voucer.  QBPOS is designed with the intent that receiving be done on the server install (I was told this verbally by an Intuit customer support rep in the recent past), yet the server install is the only of our 3 machines having this issue.  It is imperative to basic efficiency that the issue be resolved.  Any recommendations on a fix would be appreciated.

I appreciate you for performing some troubleshooting steps to get your QuickBooks Point of Sale (QBPOS) working, Cody-PGMT.

Aside from repairing, uninstalling, and reinstalling the software, let's ensure your computer meets system requirements for QuickBooks Desktop Point of Sale to run POS. Then, run the QBPOS Database Manager vXX. Here's how:

1. From the Start window button search field, enter services.msc then choose Ok.
2. From the Services window, right-click QBPOS Database Manager vXX and select Start.
3. If Start is unavailable, select Restart. (XX should be the highest number version you see).
4. Restart your computer.

Then, create a backup then restore to different file backup files in Point of Sale. If the same thing happens, perform a clean reinstall this is sometimes required to help resolve problems while running the software. Before performing the steps below, make sure we do the following:

• You’ve created a backup of your data file.
• You have your QuickBooks Desktop Point of Sale download file or your installation CD.
• Your License and Product Numbers are available.
• You can sign in as Windows Administrator before performing the next steps.
• The computers you will be working on are available to be restarted.

If the problem persists. I'd suggest contacting our Point of Sale Support Team. They'll pull up your account in a secure environment and help you with this one. 

Feel free to browse this link here if you need help with other tasks in QuickBooks Point of Sale. It'll route you to our general payroll topics with articles.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always.