I am trying to submit 1099's for e-filing but keep getting the error code 81705. What does this mean and how can I fix it?

Thanks for dropping by the Community.

We received reports about e-filing their 1099s that won't go through because of error 81705. Our engineers are working on it already.

I recommend contacting QuickBooks Online Support to be added to the list of affected users. Please follow the steps provided to Contact Support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Select either tab to get started: Assistant or Talk to a human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.

You can visit this article to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll: Run payroll reports.

Please don't hesitate to post here again if you have further concerns. Stay safe!

I am still getting the same error code this morning.  Have the engineers found a solution?

I am still getting this error code this morning.  Have the engineers figured out the problem yet?  I am a mac based user.  

Hello there, @JThompson08.

Let me share an update about the investigation for error code 81705 when e-filing 1099s in QuickBooks Online (QBO).

For the time being, based on our records, the above-mentioned investigation in QBO is still open and in progress. Our engineers are aware of the issue, but we don't have an estimated turn-around time to share at the moment.

In keeping with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once fixed, prepare and file your federal 1099s with QBO. For the complete guide, please see this article: Create and file 1099s with QuickBooks Online.

Also, you may want to check out this article as your reference on what you need to do to close out the previous year and prepare for the new one in QBO: Year-end guide for QuickBooks Online.

We appreciate your patience regarding this matter. If there's anything else you need or you have other 1099 concerns in QBO, I'm always ready to help. Take care, and I wish you continued success, @JThompson08.

It appears that the problem was that I was submitting the 1099's using my boss' credit card which is stored on our account.  When she tried it, we had no issues.

One other thing.  Make sure your CVV code is entered and your credit card information is correct.  Our CVV Code was blank in Quickbooks, but I was never asked to enter it.  Entering it did not resolve the issue, but I can't imagine that this wouldn't be required for processing the charge.

While the person who started this thread may have resolved the problem (per their below comment), I am still having this problem and it is not being resolve, even after being on the phone with support for over an hour.  They are incompetent.  How are we supposed to meet a 5 p.m. today deadline set by Intuit when Intuit can't solve the problem to let us file?!? 

Still not working for me, either!  Tried different payment methods, including PayPal.  No go.

Hi there, JKBooks. 

I appreciate you for getting back to us and trying the steps above to help you fix the error.

As mentioned by a colleague above, the investigation is still open and in progress. Our engineers are aware of this error and now working to fix this as soon as possible.

While waiting for a solution, I suggest contacting our Customer Care Team to be added to the list of affected users. This way, you'll receive notifications via email or phone for any updates regarding this issue. 

You can follow the steps provided by my colleague @Rea_M on how to reach them. 

I've added this article for further guidelines when preparing your 1099 forms in the program: 

• Create and file 1099s with QuickBooks Online.
• Get answers to your 1099 questions.
   

Keep your post coming if you need more help with filing forms in QuickBooks Online. Take care and stay safe. 

And what is everyone supposed to do that missed the deadline because of this error.  Answering that would be helpful.  Simply repeating the same useless things over and over that have already been said doesn't help.  TRY BEING HELPFUL AND ANSWER THE IMPORTANT UNANSWERED QUESTION:  WHAT ABOUT THE DEADLINE?!?