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DaniDawg
Level 2

I get Error 400 trying to Categorize PayPal Transactions. This has worked with no problem in the past. Is anyone else having this issue ? Any Suggestions ?

I have no issues logging into PayPal. The Error is "Unable to load https://c21.qbo.intuit.com/qbo21/neo/v1/company/91300XXXXX/olb/ng/batchAcceptTransactions status: 400"
2 Comments 2
JessT
Moderator

I get Error 400 trying to Categorize PayPal Transactions. This has worked with no problem in the past. Is anyone else having this issue ? Any Suggestions ?

Hi DaniDawg,

 

Based on history, this happens when PayPal is connected to QuickBooks via online banking and via PayPal app. you only need to choose one so you won't get Error 400. If this is not the case with you, you can do the browser troubleshooting steps.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
     

If you don't see the error anymore, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

Let me know if you need further assistance.

DaniDawg
Level 2

I get Error 400 trying to Categorize PayPal Transactions. This has worked with no problem in the past. Is anyone else having this issue ? Any Suggestions ?

Thanks JessT for the quick response.  In my case I was only using the PayPal App, so I was going to look at the Browser Troubleshooting steps.  When I logged into QBO I was able to categorize all 45 PayPal Transactions, so the issue(s) must have been PayPal to QBO Issues that were corrected last night/early today.

 

Thanks again for your response and I will remember your browser troubleshooting tips if I have future issues.

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