Hello there, MaryB62. It's important to note that deleting a payment in QuickBooks doesn't automatically stop it from processing with Bill Pay or your bank.
First, confirm whether the payment has already been sent or processed by checking your account or the payment status in your Bill Pay portal. Find the payment by date, amount, vendor, and reference number, and review its status. You can usually view, edit, or cancel a payment any time before it begins processing on the scheduled date.
If the payment has already started processing, you won’t be able to edit or cancel it in Bill Pay. In that case, contact Intuit Bill Pay support (or your bank, depending on your setup) to see if the payment can be recalled or reversed. Here's how:
- Within Bill Pay, select Need Help? located on the page header.
- Select Send us a message in the chat dialogue that opens.
Since the bill payment was deleted instead of voided, QuickBooks will no longer show that bill as paid, even though the payment may still be in motion. To fix this:
1. Recreate the deleted bill payment by opening the Audit Trail and looking for the details of the deleted payment.
2. Manually re‑enter a bill payment using the same details so your QuickBooks records match your bank.
3. If you successfully canceled the payment before it was processed, re‑enter the bill and leave it unpaid.
4. If the payment was reversed and a refund occurs, record a vendor credit (if the vendor issues a credit memo).
5. If the payment is reversed and you receive a refund or a vendor credit, record a vendor credit (for a credit memo) and then record the refund to the correct bank or expense account.
Going forward, it’s recommended to void bill payments in QuickBooks instead of deleting them so you keep a clear transaction history.
For more details, you can check out this article: Pay bills online from QuickBooks Desktop.
Feel free to post here anytime if you have other questions or concerns.
