I invited a new employee to Workforce, but she's not able to sign in. She has an established Turbo Tax account and she is getting an error message. What should I do?

Hello there, info1949.
 

To assist you further, could you please provide us with the exact error message that your employee is receiving? The specific error message will help us pinpoint the cause of the issue and provide you with the most accurate guidance for resolving it.

Once we have the error message details, we'll be able to investigate the problem more effectively and offer a solution tailored to your situation. Your prompt response with the error message is greatly appreciated. Take care always!

Here is a screenshot. 

The email address I used to sign her up for payroll is the same address she uses to sign into Turbo Tax. 

Thank you for your prompt response and for providing a screenshot, @info1949.

Allow me to offer some troubleshooting steps to address the issue and assist your employee in signing into their account.

First, let's double-check your employee's email address and make sure it is correct in the Employee Center. If you already did this and he's still getting the same results, kindly ask him to access their account in a private browsing window. This will help us determine if the problem is related to cached data and resolve it.

Here's how to access incognito mode:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox ).
• Control + Option + P (Safari).

If it works, your employee can further improve the situation by clearing their browser's cache, which will remove temporarily stored files and free up space. Additionally, they may want to try using other supported, up-to-date browsers for a more comprehensive test.

If the issue persists, I'd suggest getting in touch with our phone support. They can conduct a thorough review of your employee's account and provide the necessary assistance to ensure they can successfully sign in to QuickBooks Workforce.

For future reference, please feel free to explore our website for helpful tips and additional resources. You can find these resources at the following link: QBO Payroll self-help articles.

hi 

This employee has intuit turbo tax and was having trouble signing into her account.  when prompted she changed her pass word and had verification sent to email address ,  than intuit wanted to get second verification and this turned out to be old phone number .  How can she fix this?

Thanks for joining this thread, pattipensabs.

If someone's lost or forgotten their user ID or password, and no longer has access to their phone/email address on file, they can use the account recovery form in our Recover your Intuit Account if you can't sign in article.

When filling out the form, be sure to scan a copy of your driver's license, state ID, passport, or notarized document. You can also take a high-quality photo if you'd prefer.

After you've submitted the form, you'll receive an email from Intuit within 1 business day with your next steps. If the request is approved, you'll receive a link to reset your password.

I've also included our TurboTax Community, which may come in handy moving forward: Intuit TurboTax Community

Please don't hesitate to send a reply if there's any additional questions. Have a great Thursday!