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garvcharge
Level 1

I’ve attempted to send an invoice via email to a customer multiple times, while CC’ing myself. Have yet to receive. Anyone have an answer for this?

 
1 Comment 1
Ethel_A
QuickBooks Team

I’ve attempted to send an invoice via email to a customer multiple times, while CC’ing myself. Have yet to receive. Anyone have an answer for this?

I'll lay down some solutions to assist you in addressing the difficulties associated with sending invoices, Garv.

Before we proceed, I would like to confirm whether you encountered any error messages while dispatching those invoices. Any additional information you can provide would help me identify the problem more effectively.

If this issue affects only some invoices, it is recommended to remove and re-enter your email address in the company settings to synchronize it with QuickBooks' emailing system. The steps to do this are as follows:

  1. Go to the Gear icon, then select Account and Settings.
  2. Choose Company, then open the Contact info section to edit it.
  3. Clear the Company email field and re-enter your company email address.

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  4. Hit Save, then Done.
  5. Send a test transaction within QuickBooks to your company email address and check if you received it.

Should the problem continue, I recommend examining your spam folder, as other emails may be classified as spam and consequently directed there.

If you need help tracking your cash flow from invoices and sales in the future, I recommend checking out this article: Use reports to track cash flow in QuickBooks Online.

Let me know in the comments below if you have any other questions about your invoices and sales transactions in QuickBooks. I'll be here to lend a helping hand.
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