I want to talk to someone

Hey there, @sherylcuts. 

Let's work together and get this problem handled. To narrow down the issue, is your checking account still connected, or is it disconnect from QuickBooks? If it's still connected, are you receiving any error messages? Here's an article that can help you: What to do if you see a bank error or bank transactions won’t download. 

If not, then I suggest connecting your checking account again. Here's how: 

1. Go to the Banking or Transactions tab. 
2. Select the Banking section. 
3. Pick Connect Account, Add account, or Link account. 
4. Type in the bank name or URL in the search bar. 
5. Press Continue and then enter your username and password for your bank's website. 
6. Follow the rest of the on-screen instructions to connect your checking account. 

Let me know if this helps. Wishing you and your business continued success!

we have a withdrawl from our checking account for online payroll, we do not offer online payroll and I'd like to stop this fraudulent charge and get our money back

that was no help in my situation

Hello there, HGaccounting.

It would be best to contact our support team to check the charge you're getting. Once our specialist validates the charge, you can request a refund. They are the ones who can help you process and get through with it. Let's follow the steps below to contact them:

1. Go to Help at the upper-right corner.
2. Enter a short description of your concern. Refund/Charge
3. Click Talk to a human. Then, I still need a human.
4. You can then get a callback or send a message to start a conversation with our specialist.

You may want to check the articles below for additional information about managing subscription in QuickBooks:

• Subscription management. 
• Update the payment method or info for your QuickBooks Online subscription.

Let me know if you have other questions. I'm right here to help. Stay safe.

I would do all of this if I could open QB.  We cannot open QB!  

Can someone please call me [removed] Deborah

I want to make sure you're able to get in touch with our Live Support Team, Slimmers1.

We're unable to initiate a call or chat here in the Community Forum. You can use the test drive account to call us: https://qbo.intuit.com/redir/testdrive.

Then, follow these steps to contact our QuickBooks Online Team.

1. Click Help (?).
2. Click Contact us.
3. Choose how a way to connect with an expert.

Please know that support hours are available  M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

Meanwhile, if you're unable to access your QuickBooks account, here's some common sign in issues and how to fix them.: Get help if you can open your account.

Let me know if you have additional questions by commenting below. I'll be around until you're able to access your QuickBooks account.