In 10/23 quickbooks online stopped printing my PO numbers on PO's. The data is there just not printing the data field for PO numbers

Hi @eeserv, Let me provide some troubleshooting steps to isolate the issue with your Purchase Order numbers not printing in QuickBooks Online. 

First, ensure that the Adobe Reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe Reader. Here's how:

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Click Programs and Features, then choose Acrobat or Adobe Reader, then Uninstall/Change.
5. In the Setup dialog box, tap Next.
6. Select Repair, then Next.
7. Press Install. When the process is complete, select Finish.
8. Restart your computer.

Once done, print the PO again and see if the PO number appears. Otherwise, uninstall and reinstall Adobe Reader. Refer to this article which details the process: How to update, repair, or re-install Adobe Reader/Acrobat.

If the issue remains, open your QuickBooks Online account using a private or incognito window. Doing so will help us determine if this has something to do with your browser. There are times when the browser is already full of frequently accessed page resources, causing some unusual responses. To save you time, use the following shortcut keys below:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

Once signed in to a private window, print the PO again. If the PO number is showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, use other supported browsers.

For future reference, I've included this resource to guide you in adding the purchase order to bill, checks, or expenses in QuickBooks Online: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

Reach out to me if you have any other concerns or questions printing purchase orders in QuickBooks. I’ll pop right back in to answer them for you. 

I went ahead and performed the actions you requested and tried three different browsers and I still get the same result no number field for PO numbers prints either the number box or next to the work "purchase order"

I appreciate you returning to this thread and providing an update about your concern, @eeserv.

I understand the importance of the number field for Purchase Order (PO) numbers in QuickBooks Online (QBO). I appreciate you for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

Additionally, you might want to view these articles to help you view and edit transactions with your vendor and to get a report on all money paid to your vendor.

• Run a reports with vendor totals.
• View and edit vendor transactions.

I'll be here to further assist you if you have any other concerns related to purchase orders or other QBO-related issues. 

I am having this same issue. Can you please post if you were able to resolve this issue and if so, how you were able to get it to work?

I appreciate you following up on the issue with the PO number not appearing on the forms, Jason.

Let's work together and get this fixed.

May I know if you've already tried the troubleshooting steps provided in the initial reply? If you haven't, I would recommend to do so. 

However, if the problem continues, consider contacting our Customer Care support team so they can access your account and further investigate the cause of this issue.

I'm sharing these resources that will provide you with steps on how to process a purchase order from an estimate, as well as steps on how to track and run purchase order reports in QuickBooks Online:

• Create purchase orders in QuickBooks Online
• Copy an estimate to a purchase order

Should you have any other questions besides printing the PO, please feel free to ask. I'll be available to assist you at any time. Have a great day!

I was able to resolve this Issue!!!  You can't create Custom POs, so it's tied to the "Standard" Template.  It seems like it's only for Invoices, but it's not!

Click on Gear and then under Company click Custom Form Styles

Under Action, click Edit to edit the "Standard" Template - this is tied to POs

Click the Content Tab near the top left

On the right side, click the top rectangle box to edit (this is where the PO # will print)

On the left under Forms, click the box for Form Numbers

This allowed the PO # to print on the Purchase order going forward.