Incorrect autofill of account fields

I'll help you rectify the issue with the autofill feature, Susan607.

You can check Preferences if it's turned on. If it is, here's how we can turn it off: 

1. Click the QuickBooks menu, then select Preferences. 
2. Select Data Entry. 
3. Turn the QuickFill transactions option to Off.

Upon checking, and it's turned off, we can verify and rebuild your data in QuickBooks Desktop for Mac. Please refer to this link for the detailed steps: Verify and rebuild data in QuickBooks Desktop for Mac.

Moreover, I'll add this article to help you control how QuickBooks behaves when you enter a sale: Set preferences for sales and invoicing.

Comment below if you need further assistance managing your Preferences in QBDT Mac. I'll be here to assist. Take care!

Hello CamilleT,

Thank you for getting back to me so promptly.  My auto fill was already off.

No errors were detected upon verification

I rebuilt anyway.

Here is my sales & invoicing preferences

The problem was not corrected.  Here is new check register entry with customer being inserted after the letter "t" is put into account and the rest of the account "ruck" added to end of customer.

And then the new account question:

Thank you for your help but this is not resolved yet.

Hello there, Susan607.

I can see how the inability to select the appropriate account when creating a transaction prevents you from achieving your goal in QuickBooks Desktop for Mac. With this, I'll ensure you'll get the help you need to immediately fix this issue so you can get back to business.

Since the QuickFill transactions feature was turned off and you're already done troubleshooting your data, I recommend contacting our customer support team. They have all the resources to thoroughly examine this issue and provide the most appropriate resolution.

Here's how:

1. Open your QuickBooks.
2. Proceed to the Help menu, then select QuickBooks Help.
3. Choose to Contact Us.
4. Enter a brief description of your concern, then Continue.
5. Use your Intuit account to sign in and select Continue.
6. Choose Continue with my account.
7. Enter the single-use code sent through email.
8. Either choose to chat with us or Have us call you.

On the other hand, you can check these resources to help you create custom templates for your forms: 

• Customize form templates in QuickBooks Desktop for MAC
• Fix common issues when you use and customize templates

Please don't hesitate to comment in this thread if you have additional questions about the autofill feature or other related concerns in QuickBooks Desktop. We're always here to lend a hand.

I have the exact same issue.  It just started recently (probably after an update).  VERY ANNOYING. It takes me 10 times longer to enter data now, this is insane.

Your "fixes" did not work.  Autofill already was off.This is an issue happening to a lot of us and you need to post a fix immediately, not waste customer time sending us to support when it is happening to many people.

Hello there, @CStrt.

I understand the importance of stopping the incorrect autofill of account fields in QuickBooks Desktop (QBDT).

I appreciate your for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concern.

Here's how:

1. Click the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Enter a brief description of your concern, and select Continue.
4. Sign in to your Intuit Account, and select continue.
5. Select chat with us or Have us call you.

These are the Support hours for Pro, Premier, Plus

• M-F 6 AM to 6 PM

For Enterprise, It's any time, any day.

I'll also add this article to guide you on how to set up sales and invoicing preferences: Set preferences for sales and invoicing.

Please don't hesitate to leave a comment below If you have any other concerns about the autofill of account fields or other QBO-related concerns. I will answer them in any possible way.

The boilerplate reply is not helpful.

I will repeat, 

Your "fixes" did not work.  Autofill already was off. This is an issue happening to a lot of us and you need to post a fix immediately, not waste customer time sending us to support when it is happening to many people.

Did it ever get resolved? I am experiencing the same thing after spending $650 to renew this program 

not happy

We hope to avoid situations like this for you, @drgiii. Allow me to help you resolve your concern.

To begin with, may I ask for further details about what you're experiencing? Any additional information can help us identify the root cause of your issue.

In the meantime, if you're experiencing the exact error above about the incorrect autofill of account fields, I suggest performing the Verify and Rebuild data in QuickBooks Desktop for Mac. Doing this can help us find the issues in your company file and fix them.

However, if the issue persists, I recommend contacting our QuickBooks Desktop for Mac Support Team, as they have the expertise and tools necessary to investigate your case further.

Additionally, feel free to utilize these helpful articles about QBDT for MAC:

• Customize form templates in QuickBooks Desktop for MAC
• Fix common issues when you use and customize templates

I'll be around if you have further QuickBooks-related concerns. Keep safe.