Information disappearing in QB2019

Have you run the Verify/Rebuild Data utility? How big is the file size?

I'll share some steps to help you determine what happened to those transactions, Temple.

Aside from what was asked above, you can also run the Audit Log report to check why the Purchase Order and Checks were missing. This keeps a record of any changes made to a transaction in your QuickBooks data file. Here's how:

1. Go to the Reports menu, scroll-down to Accountants and Taxes, and then click Audit Trail.
2. Change the date in the Date Entered/Last Modified section to the date the transactions were entered.
3. Click Refresh.
4. Look for the transaction and proceed to the State column. This will show what happened to the transaction. 
5. The Last modified by column will also tell you which user made the changes.

You might need to re-enter or restore the transaction, depending on what you can see in the report to make your records accurate again. Let me also share these articles about running reports just in case you might need them in the future:

• Customize Reports in QuickBooks Desktop
• Create, Access And Modify Memorized Reports

The Community is always here if you need anything else. 

I am having this same problem in QB Accountant desktop 2021. It has happened 3 times, with the same client. And the bills have been paid twice because of it. How can we fix this, or what is going on? I can't keep having this happen.

Thank you for joining this thread, @amyhaisman. I’ll make sure to sort out your concern with your transactions in QuickBooks Desktop (QBDT).

To keep track and ensure you know what happened with the transactions you entered into your account, you can run the Audit Log report. Any changes to a transaction in your QuickBooks data file are recorded here. To do so, you can simply follow the steps provided by my colleague above, JenoP.

Also, I suggest you check out the file you open when you check the created transactions. It could be that you opened the backup file you downloaded prior to creating a bill.

Moreover, we can use the Verify and Rebuild data utilities. Having said that, we can verify and correct the most typical data errors in your company file. Please make sure your QuickBooks Desktop is up to date as well.

Here’s how:

1. Go to Window, then Close All.
2. From the File menu, click Utilities.
3. Select Rebuild Data.
4. Follow the on-screen instructions to back up your data.
5. When the tool finishes, select OK.
6. Go to the File menu, then click Utilities.
7. Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.

Furthermore, you can check out the following articles about adding and matching transactions as well as reconciling your account in QuickBooks Desktop.

• Add and match Bank Feed transactions in QuickBooks Desktop.
• Reconcile an account in QuickBooks Desktop.

Let me know in the comments if you need further assistance with your transaction. I’m just one post away from assisting you. Have a great day!

The transactions have disappeared in the audit log as well in my case.  Any other suggestions?

Hello there, Wynter .

I can see that you posted twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-enterprise-remote-users-random-...

If you have any other questions, you can always visit us and post your concerns. Have a great day!