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castano
Level 1

instant deposits

I am having problems with instant deposits, someone else has noticed this, if someone knows what to do please,  I call the department in charge of the and they say that everything is active, but the reality is the instant deposits can not be done.

 

Thank you for any help .

3 Comments 3
Angelyn_T
QuickBooks Team

instant deposits

Hi, Castano.

 

Instant deposit feature is now available in QuickBooks Online (QBO). If you have a QuickBooks Payments account, you can request an instant deposit to collect customer payments into your bank account in just a few minutes. I'm here to share with you the details.

 

First, I recommend following these steps to request an instant deposit. You can do it before 3 PM PT to get your money on the same day. After 3 PM PT, the system process any remaining payments at the normal speed.

 

  1. Go to the Sales, then select Deposits.
  2. Click on Get it now in the instant deposit section.
  3. Review the total and associated fees.
  4. When you're ready, select Get it now.

 

Once done, you’ll see the money in your bank account in minutes. It may take up to 30 minutes depending on your bank. Also, an email notification will be sent to you after the amount is deposited.

 

Aside from that, you can also set an automatic or schedule instant deposits for certain days of the week. I'm adding this link as your reference: Get instant deposits in QuickBooks Online.

 

Just in case you're running into issues while working with instant deposits in the future, you can check out the troubleshooting steps provided from this article as your guide in fixing the errors: Get help with instant deposits.

 

If you have other questions about instant deposits, please click the Reply button below. I'll be right here to provide additional assistance whenever you need it. Keep safe!

castano
Level 1

instant deposits

Everything is fine on my side, I already looked at it. Today Instant deposits  has always worked for me, but for a few days it stopped working, it does not allow me to instant deposits  when the client makes the payment, I can see that the customer  made the payment but he does not let me make the instat deposit.

ShiellaGraceA
QuickBooks Team

instant deposits

Thanks for getting back to us here, @castano.

 

I have some information about instant deposits. Since you've already verified that your payment account is active or connected in QBO, you'll want to check your payment status with our Merchant Support Team. This way, we can further investigate why the instant deposit feature isn't working.

 

Please use this link to reach out: Contact Payments Support.

 

Also, please note that customer payments you receive between 2 and 3 PM Pacific Time can't be scheduled for instant deposits. We deposit them at the normal speed. If you need the money sooner, you need to manually request an instant deposit before 3 PM Pacific Time.

 

Check out this guide for other QuickBooks Payments FAQs.

 

Don't hesitate to reply if you have follow-up questions or concerns about payments. I'm more than willing to assist you. Take care and have a happy weekend.

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