Intuit Data Protect

I appreciate the details you've shared and trying all the recommended troubleshooting steps with the support, @clfp.

I know how much you want to keep a backup company file data to ensure you have well-preserved data to restore in case of correction or a damaged company file.

You'll want to check your system requirements with Intuit Data Protect (IDP) to ensure you back up company file data seamlessly. If the setup is good, you can continue to update IDP in QuickBooks Desktop.

On the other hand, IDP can only schedule your backups daily instead of weekdays. This way, you won't have to set calendar reminders.

Before we can dig deep to fix this further, I suggest running QuickBooks Desktop (QBDT) as the system administrator. Doing this can help run the program in all-access mode. Here's how:

1. From your desktop window, right-click on the QuickBooks Desktop icon.
2. Select Properties.
3. Go to the Compatibility section.
4. Tick the Run this program as an administrator box.
5. Hit Apply and then click OK.

Once done, run QBDT. Then follow the solutions indicated in this article: Unable to back up with Intuit Data Protect. We'll start with the first solution, ensuring your operating system's security file settings allow Intuit Data Protect to back up your company file data. If it doesn't work, you can pursue other solutions like Solutions 2 and 4.

Additionally, the articles that I will share below may help you soon. It covers how to fix incomplete backups and FAQs about IDP:

• Intuit Data Protect backup incomplete: Files did not back up because they were open or not reachable
• Set up Intuit Data Protect to back up files
• Common question about Intuit Data Protect

I'm still here to assist if you need more help with backing up your company file data online with IDP. Take care and stay healthy.

UMMMM.... I think that jacked up my QB!!!! I have a 2nd license, and that file path is not taking me to the public folder after i switched it to run as administrator   

i now have 2 qb files.  one from yesterday on the public folder on one from today on my hard drive.  guess i am going to have to call support to fix this issue.  

Every time I log out of my laptop, reboot, update etc, I get this pop up (1st image).  when I click ok- I get this error msg (2nd image). I do not have a user id.  
I also discovered today that if I open IDP before the scheduled back up time, it will run on its own.

I recognize your efforts in revisiting this conversation and sharing further details about your experience regarding this matter, clfp.

Given that the problem persists despite following the steps/recommendations provided by my colleague above, it would be advisable to reach out to our Support Team again. They will conduct an investigation into your situation in order to determine the underlying cause of the issue.

Once we determine the reason behind the error, we can proceed with implementing the resolution provided by our team. To contact them, go to the Help menu and select QuickBooks Desktop Help F1.

 Alternatively, we can use the link below.

1. Go to this link: Contact Support Team.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

Please don't hesitate to reach out if you have any other concerns. Keep us updated here on how the call progresses, and we will be available to assist you in any way possible. Stay safe!

Thanks for responding.  I have reached out to support several times and have spent hours on chat and the phone with them with no resolution.  I reached out here to see if anyone else was experiencing this issue or if there was some work-around that another user figured out 

I received an error this morning when I opened QB, that my local back up had failed.  I didn't have a local back up scheduled? Nor did I attempt to do a local back up? so I checked data protect, and it had not backed up since Tuesday, so I clicked 'back it up now'.  it was successful, but this is what my data protect window says...my next back up is scheduled for Wednesday, Sept 6 at 9:16

and my last successful back up was Thursday Sept 7 at 8:39am.
Today is Thursday Sept 7.  

I can see how difficult t this has been, clfp.

Since the local back up failed, we'll need to check your firewall to make sure important files are allowed. Here's how: 

1. Press the Windows key on your keyboard, and type Firewall in the search field.
2. Select Allow an app through Windows Firewall, then Allow another app.
3. Select Browse and go to Program Files(x86)\Common Files\Intuit\Data Protect.
4. Select QBIDPservice.exe, then Open.
5. Select Network types and select the Private checkbox. Select Add.
6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

These files can also be blocked by third-party antivirus software on your computer. Let's make sure these files are allowed. If you're not sure how to do this, contact the software developer. Simply follow the steps in this article for additional troubleshooting steps:: Unable to backup with Intuit Data Protect.

To check the backup status, view the backup history, and change the backup setting, we'll need to access Intuit Data Protect (IDP). When you select View Backup History, you'll be taken to the Backup Details page, which displays a list of your backups in chronological order, from oldest to newest. Scroll through the history to find the backup entry with the correct date and time. Here's how it's done:

1. Open Intuit Data Protect.
2. Select View Backup History from the Main Intuit Data Protect window.

When you select Change Backup Settings, you can add or remove files from your backup set and change your email notification preferences. Let me show you how: 

1. Open Intuit Data Protect.
2. Select Change backup settings.
3. On the Select QuickBooks Data window, choose the files you want to backup, then select Continue. Note: For Entire PC Users, after you choose Continue, select the additional folders you want to back up on the Select other folders to back up window.
4. Click Continue. On the Notifications Email Settings window, choose whether to be notified or not.
5. Tap Continue again, then choose your backup time.
6. Press Continue to save the changes, then exit from the settings window.

Furthermore, I like you to check IDP system requirements if you need to review its specifications and answers to common questions about this service:

• Set up Intuit Data Protect to back up files
• Common question about Intuit Data Protect

Feel free to comment if you need more assistance backing up your QBDT data with IDP. I'm always here to help you more.