I noticed that QB did some changes yesterday.

The invoiced are shown now as 'Delivered' and not 'Sent' as they did in the past. BUT I tried resending the undelivered invoices since I read that the issue should be fixed but that's simply not true.

Emails bounced instantly, again...

Hello again everyone. I wanted to touch base with you this week and let you know how things are going on our end. To provide some clarity, there were a couple of formal investigations opened related to this issue. The first one was related to invoice delivery status showing incorrectly, the other was about email delivery rate. 

As mentioned by @T3chNoid and @JD93, QBO is now correctly showing the status of invoices sent to customers so you know when an email did or did not get delivered. On the latter, our team has deployed some changes which have improved the delivery of emails and continue to work on further improving it.

I'll be back here to provide more updates as they are available. 

Intuit still has blocked IPs in rotation as of right now...

(Help) (Trace IP) (TalosIntelligence Lookup)

167.89.82.160 listed in bl.spamcop.net (127.0.0.2)

If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 2 hours.

• System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop)
• SpamCop users have reported system as a source of spam about 10 times in the past week

Express-delisting is not available

In the past 85.9 days, it has been listed 30 times for a total of 50.2 days

167.89.82.54 167.89.82.127 167.89.82.161 167.89.82.202 167.89.83.116 167.89.83.158 167.89.83.159

If you are the administrator of this system and you are sure this listing is erroneous, you may request that we review the listing. Because everyone wants to dispute their listing, regardless of merit, we reserve the right to ignore meritless disputes.
Dispute listing of 167.89.82.160

I did notice that the status of emails now changes to "Delivered" instead of "Sent".  However, I have an invoice that clearly shows a "Delivered" status from the Customer tab, but when I click into the invoice, I can see the "Delivery Error: Bounced Email" notification up top.  So, the email was NOT delivered.  Therefore, the status is bogus and does NOT confirm delivery.  

Following this community discussion group as have identified the same problem for our company. 

Some invoices are showing as Open (sent)

Some are showing as Open (delivered)

Some are showing as Open (undelivered)

I can have invoices sent to the same customer at the same time as part of the batch processing to send transactions, and 2 out of 4 were delivered and two out of 4 were undelivered. 

Is there any work around in the meantime anybody know ? 

Hi moderator. 

I am new to QB's (in a new role from previous IT role) but have immediately identified this issue with sending invoices. 

Previous invoices show as Open (Sent) - and new ones show as Open (delivered) or Open (undelivered) - is this a recent change so statuses will show either of the latter two now but will no longer show Open (sent) ? 

How do I log a support call regarding this issue please and to ensure I am updated on progress. 

Is there a workaround for now so that we can at least send our customers their invoices ? 

Still having the same issues, even worse today. Your engineers have been told how to fix it, yet still seem to be avoiding the actual fix.

These are the IPs that have been showing on my email server, (that I am fortunate to be able to log into as I host my own email, and can track delivery)

I just can not see why you are having so many problems with having these IPs taken out of your rotation.

JunkMail rejected - o1.e.notification.intuit.com [167.89.58.138]:45564 is in an RBL: Blocked - see https://www.spamcop.net/bl.shtml?167.89.58.138

JunkMail rejected - o2.e.notification.intuit.com [167.89.58.229]:1674 is in an RBL: Blocked - see https://www.spamcop.net/bl.shtml?167.89.58.229

JunkMail rejected - o4.e.notification.intuit.com [167.89.82.160]:1474 is in an RBL: Blocked - see https://www.spamcop.net/bl.shtml?167.89.82.160

What can I say?  I told them I don't think it is fixed.  QuickBS continues to not listen to those who fund their paychecks.  

This is caused by a serious exploit in their servers allowing huge amounts of phishing spam to be sent in an effort to steal money, most often from the elderly.  I have demobstrated this to them, complete with a recorded phone call to the spam scammers as they tried to remote access my computer.  The invoices bouncing is actually just a side effect of the spamming!

What an incredible waste of everybody's time.  Total disrespect for us as customers.

Just had a quick check again "167.89.58.138 not listed in bl.spamcop.net"

Thank you for being thorough with your investigation and attempts to remediate this @T3chNoid, it really is appreciated and is more substantive than anything I've seen or heard back from QB support.

I've checked the 3 IP addresses this morning and they look to have been de-listed on SpamCop. There have been a couple of other previous instances where they've come up clean, only to be relisted the next day, so hoping this lasts.

They're all listed in spamcop again today.

Yep, all those  IPs are back on Spamcops list again. This is obviously just not going to get fixed. 

Anyone have experience migrating multi currency data from qbo to xero?

i hear you can use other than intuits payment gateways on invoices and customers actually receive them. 

I am done with customers not getting invoices.  

@jesse41 I don't unfortunately.

I only use Quickbooks to do some fairly basic invoicing. I am currently looking at Zoho Invoicing as I think it will do everything I need. Have spent the last few hours trying to export my data here and into their system. The customer data was easy, the previous invoice data is proving difficult. Its probably not a deal breaker though, ill just start the invoicing from scratch, while keeping a copy of the data for any future reference.

Its a shame it has come to this, but its the only way forward. The plus side for me, if Zoho works out, is that just the invoicing service is free. If you need payroll etc then it starts costing.

@jesse41 

We can help to migrate data from QBO to another brand (e.g Xero). We can migrate multi currency data, non-posting transactions (e.g estimate, purchase order) and attachments if required. Click our username and send a private message for details.

Otherwise, you can utilize a 3rd party merchant service or a 3rd party connector to integrate with QB Payment to send invoices.

I'm having a similar issue.  

I have two domains that I use for work emails.  Both are hosted by the same ISP.  If I send an invoice out with an email to either of those domains CC"d I don't get the CC'd copy but I can bizarrely BCC one of those domains but not the other.  Similarly if I send an invoice to myself on one of those domains I don't get the invoice.

Im also not getting my monthly billing emails from quickbooks.  However I can get invoices from other vendors via quickbooks.  Yesterday I got spent two hours on line with support who have now escalated the problem, they were able to send me emails from their quickbooks support account.  

No idea at all whats going on.

@Ami_D Actually whats very annoying is that the system doesn't show correctly whats happening.

I'm having an issue CC'ing invoices to myself.  If I send an invoice to a client but CC myself, the client gets it but I do not get the CC'd copy but quickbooks will report this as a bounced email - but it doesn't say which email was bounced.

QuickBS, it is clear that you have no understanding of the issue and have either no intention to resolve the matter or simply don’t care to resolve it.  I will not bother to repeat all of the comments previously posted and will simply state that YOU HAVE NOT FIXED THE PROBLEM and I expect my QuickBS account to be credited until you FIX THE PROBLEM.  If it is too much to ask for the system to work as advertised then tell me that and I will gladly go away.  In the meantime, your invoice email servers are SENDING TENS OF THOUSANDS OF FRAUD PHISHING EMAILS DAILY IN AN ATTEMPT TO STEAL MONEY, something that your legal department should be aware of as there is a serious risk of a lawsuit when you just ignore the problem.

Here is the current SpamCop status for reference:

CURRENT SPAMCOP STATUS:

167.89.58.138 listed in bl.spamcop.net (127.0.0.2)

If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 1 hours.

In the past 79.8 days, it has been listed 29 times for a total of 39.1 days

167.89.58.229 listed in bl.spamcop.net (127.0.0.2)

If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 1 hours.

In the past 88.0 days, it has been listed 27 times for a total of 46.2 days

167.89.82.160 listed in bl.spamcop.net (127.0.0.2)

If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 4 hours.

In the past 87.8 days, it has been listed 29 times for a total of 52.1 days

Causes of listing

System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop)

SpamCop users have reported system as a source of spam about 10 times in the past week

I doubt they are ever going to fix the problem. It has been ongoing for months. They only replies you will get are the usually copy/paste rubbish like the ones we have seen multiple times.

Like Quickbooks, I have given up. I have cancelled my subscription and gone elsewhere. Thats all I can recommend for anyone having these issues, which I would imagine would be a lot.

I've had the same results. I have tried to escalate this but the Quickbooks person will not, will not connect me to a supervisor. I have sent chats, placed calls. I find it inexcusable with all the $ we pay that there is nobody at Intuit who can fix this problem. FYI it is flagged in Spamcop and also in RBL, a similar site that flags emails as potential spam.

We are having the same issue and for a while now with no clear resolution. No outbox to see what has actually happened to the emails sent and no way to retrieve emails stuck in the system and personalized texts written in them. It is shameful for a company like intuit to not be able to address this issue in a day let alone now months.

Same thing here, SpamCop is reporting this ip every time my vendor sends me an invoice:

Event:	rejected
User:	-remote-
Domain:
From Address:	bounces+2327135-1053-admin=[email address removed]
Sender:
Sent Time:	Jul 7, 2022, 11:17:23 PM
Sender Host:	o4.e.notification.intuit.com
Sender IP:	167.89.82.160
Authentication:	unauthorized
Spam Score:	0
Recipient:	[email address removed]
Delivery User:	(removed for security purposes)
Delivery Domain:	(removed for security purposes)
Delivered To:
Router:	reject
Transport:	**rejected**
Out Time:	Jul 7, 2022, 11:17:23 PM
ID:	1o9gMr-0002KQ-nJ
Delivery Host:	o4.e.notification.intuit.com
Delivery IP:	167.89.82.160
Size:	0 bytes
Result:	JunkMail rejected - o4.e.notification.intuit.com [167.89.82.160]:8954 is in an RBL: Blocked - see https://www.spamcop.net/bl.shtml?167.89.82.160

I will never upgrade my incredibly-old version of quickbooks, it works without issue, unlike all this garbage of online versions. This is clearly an issue with Intuit's IT department's inability to keep their mailservers off blacklists!

As for not being reported very much, I can guarantee you that if quickbooks customers realized their emails were being blocked by the servers, they'd be calling in. As for my vendor, he's clueless about this issue and whined that I hadn't paid an invoice he sent weeks before contacting me about it. This has been going on for 3 months now! I researched the issue, found his email blocked by my mail service provider's spam system (Spam Cop is what they use), explained to him its not on me but on him to get Quickbooks to get their servers whitelisted on there, and it obviously went right over his head as he's not a tech person. I would bet that there's thousands of folks out there in the same boat, inept at IT issues and clueless as to why its happening and who to contact!

And just how many of these folk's ISP's are just as clueless and telling their customers that they should "just try sending it again, it should go through shortly"?

As the official "quickbooks community", it should be monitored 24/7 by quickbooks and they should automatically report these types of findings with more than a handful of similar issues posted here! Amazing that a company like quickbooks can't figure out how to keep their mailservers off the blacklists of the internet, and even more amazing that after 4+ months of being reported, it STILL hasn't been fixed! Each and every one in the IT department should be immediately fired and a new batch of techs hired to get it running!

And, I find it even more amusing that this forum sent 2 emails that also got blacklisted! Now THAT'S incompetence right there!!! Good job, Intuit!

@Ami_D A month has passed since your last update.