Don't expect a response from Intuit, they're absolute morons! I spent 15 minutes using their chat and all the dumb broad wanted to know was what version I was using. Didn't care to read about this thread, didn't bother to research previous issues about emails being blacklisted, nope! Just reading from their cue cards and typing what they see.

Tired of the stupidity from this company, and I'm now sending all my vendors a link to this thread, as well as a warning that their invoices will NOT be paid unless they send me a hard copy via mail or a pdf of the invoice via email. I'm making it especially clear that it is Intuit's incompetence that is keeping invoices from being received.

And I doubt any of the tech support buffoons bother coming on here to read and answer these issues, they know they're incompetent and have no clue how to fix their own disaster of an emailing platform! Of course, if you ARE from the company, feel free to reply to me, especially by email, so you can rest assured I don't get a copy of it in my mailbox but just a note from SpamCop saying your email was deleted due to the ip address being in a blacklist due to spam!

Morons....

Hello all, and thank you, @julezmbi, for the tag and reminder for an update. I'm in regular communication with the team working on this, and they are still doing all they can to improve email deliverability from QuickBooks and monitor this thread for new and updated information.

Although I can not share specific details on the process, it will continue to be an active and ongoing priority to make sure invoices, and other emails from QuickBooks are delivered reliably. 

Great, for a few days now I get following emails and have to approve that I accept emails from QB  sent as a copy to my inbox....: Suspicious email: [email address removed]

This message is being sent to you because you are a moderator of the group orders.

The following suspicious messages were sent to your group, but are being held in your moderation queue because they are classified as likely spam messages.

If you take no action, all the messages below will be discarded automatically as spam.

However, if you see any messages that are not spam below, you may approve them individually by going to:

LINK

UPDATE PLEASE, WHAT THE HELL IS GOING ON?

Research “chargezoom”

It appears this is still an ongoing issue. We are seeing constant rejections on our email server due to the following...

o1.sg.n.intuit.com [168.245.118.60]
o1.e.notification.intuit.com [167.89.58.138]
o2.e.notification.intuit.com [167.89.58.229]
o3.sg.n.intuit.com [168.245.70.213]
o4.e.notification.intuit.com [167.89.82.160]

All being listed on the following spam blacklists.

bl.spamcop.net
dnsbl.sorbs.net

Is there a particular reason that Intuit hasn't resolved this yet after months of complaints regarding this issue?

Is there anything still being done about this at all? Do we need to open another thread, or better yet, can you just let us talk to your IT department directly? Removing IP's from a spam blacklist is not a huge ordeal. In fact, it's quite a trivial thing. I realize you don't own the IP's in question, which tells me you're using a 3rd party service (SENDGRID) for co-lo'd servers or your mail sending. Why aren't the IP's exclusively sending mail for Intuit? Why is a company as large as Intuit using a third party at all for this sort of thing? Could we please get some answers to these questions ASAP? There is no good reason I can think of that this issue would persist for this length of time. The IP's in question aren't even included on your own list of approved IP's.

I have this issue also, and can confirm it has been happening for at least 2 months for me! It seems to randomly let some through and not others.

It's a royal pain now, and we should certainly be offered an explanation or regular updates at the minimum! (weekly, if not more frequently!) as this is costing me money when my invoices don't get paid!

Can confirm I have also spoke to support and they had no knowledge of this issue. Why is it being pushed under the carpet? I guess there aren't enough of us with the issue to count...

@DivinaMercy_N @Ami_D 

Are you kidding me right now???? Three of the five IP's listed above (167.89.58.138, 167.89.58.229, 167.89.82.160) ARE ON THE SPAMCOP LIST RIGHT NOW!!!! It takes all of 5 seconds to look this up. This problem IS NOT resolved at all. Now I realize that maybe this issue is above your pay grade or beyond the scope of issues you normally address, but you clearly have a quicker line to your IT department than we do, and going through your online support is pointless regarding this issue as multiple people have tried it to no avail. 

Please have your IT department answer these questions for us. Why can't we get an IT person from Intuit to directly address this issue with us here in the forum??? Why is Intuit using a 3rd party mail provider or co-lo center that's sending spam off of the above IP's (which are assigned to the above Intuit sub-domains??? Why is this taking forever to address as it's a very simple fix??? Thank you.

Going on two weeks now since I first reported our issue, and months now for some with no substantive response or action taken on your part. Not even an update. Just had to retrieve yet another email that was blocked by our email system (due to the IP being on the Spamcop blacklist) for our accountant just this morning. What in the world is going on over there?

Update.....

@DivinaMercy_N @Ami_D

The following two IP's are STILL listed on the Spamcop blacklist as of today.

o1.sg.n.intuit.com [168.245.118.60]
o1.e.notification.intuit.com [167.89.58.138]

Yup, it's quite unbelievable it's still happening. Had 4 emails blocked this morning too. Have to send them manually.. 

So much for being in regular contact with the team, eh? Same issues after how many months and months that this thread has been opened with no resolution whatsoever.

So, tell me, just what is it that you're doing to resolve this issue, Ami_D? You say they're doing all they can to improve email deliverability, yet the issues still remain unresolved. Are they just sitting around wondering what to do? Are YOU sitting around wondering what to say to us who are having issues sending/receiving invoices through your mail system?

Some "priority" you've given us all, Ami_D, thanks for nothing.

Same here tried so many times and got nowhere with telling QBO about blacklisted mail servers.

How about QBO allows us to use our own mail server to relay e-mails?

This is starting to damage our business.

You can not tell if an invoice or statement has been delivered.

I have been dealing with the same issue for 10 days.  I can't send any invoices period.  4 different sessions with customer service has resulted in nothing getting fixed.  What is my next step?

Hi there, @Jeep2014.

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

A ticket was already created and forwarded to our product engineers. They are now working to fix this as soon as possible.

While our engineers are working with high priority to get this resolved, here are a few workarounds you can try to send invoices to your customers.

1. You can save your invoice as a PDF and send it via email through your business or other email address.
2. You can send your customer a link to their invoice through SMS or a messenger service. Simply click on Save and share link, then select Copy link and paste it in your SMS or messenger service.
3. If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send invoices from your own address.
4. You can save your invoice as a PDF, print it and send your customer their invoice via mail.

In case you need it, I'll add this article that tackles managing invoices in QBO for further guidance: Create invoices in QuickBooks Online.

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

Please post again or leave a comment below if you have more questions about this or anything else QuickBooks. I'm more than willing to help. Stay safe.

---

@FritzF wrote:

Hi there, @Jeep2014.

 

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

 

A ticket was already created and forwarded to our product engineers. They are now working to fix this as soon as possible.

 

While our engineers are working with high priority to get this resolved, here are a few workarounds you can try to send invoices to your customers.

What specifically is in the ticket as to what needs to be resolved?

Since this issue has existed since March. I want to know specifically what ticket to reference if I tell a vendor to contact Intuit when I see a blocklist trigger.

If you can't tell us, then I don't believe there's any actual movement.

We are also having this issue with emails. All IP's lead back to SendGrid and are blacklisted by SpamCop and others. PLEASE FIX. THIS IS HURTING OUR BUSINESS!!!!

Another business owner jumping in.  How broke d*ck is your support because not being able to:

1.  Send anything via email (fyi text or messenger isn't how most businesses send POs, Estimates, and Invoices).

2.  Not receiving confimation if an email is screened out.

is complete BS. 

1.  Get Sendgrid on the phone, have them arrange not restriction for your IPs.  Not rocket science.

2.  Work with Mail chimp, SendGrid, and the bot lists to penalize those who are spamming not just hammering everyone.

Priority, what it means to the rest of the world - the fact or condition of being regarded or treated as more important.

What it means to Intuit -

@FritzF these options no longer exist!? Oct 12, 2022.  i don't see the option from a sales receipt.  predominantly i send sales receipt.  does the feature work for sales receipt?   do i need to go into global account settings to setup for sales receipt?  I see the dropdown on the invoice, but i don't see the option to add.  could be a permission issue.  

1. If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send invoices from your own address.

I am a small business owner and my invoices are being rejected/not received due to this issue.

If it affects so many Quick Books users why aren't you fixing it???

Is there any update on this since your last reply in July 2022? We just had our first issue with a client that is unable to receive our invoices via email, and I would hope that this has been resolved by now. 

This is just crazy and seems it would be easy to solve.  I bet if customers started canceling their subscriptions and moving elsewhere this would be fixed immediately.  Most of the time I regret moving to QBO from my older desktop version.  I keep thinking it will get better.