Invoice and payment applied incorrectly, showing negative invoice

jolenehawes · ‎March 24, 2023

Hello, we have an old invoice (from 2017) along with a payment that was not applied correctly that I need to somehow clear on our A/R Aging. The balance overall shows $0.00 however when I do a quick zoom, we can see the transactions do not clear each other. I would like this to be completely clear from our A/R Aging report but not able to revise these transactions as the year is locked. I have included a snip of the transactions. Any help is greatly appreciated.

Thank you!

BigRedConsulting · ‎March 24, 2023

To fix this, edit the payment and select the invoice to fully apply it to the invoice. (If the invoice is already selected, de-select and then re-select it to fully apply the payment.)

jolenehawes · ‎March 24, 2023

When I try this, the transaction is locked due to the age of the transaction (2017). How do i clear the invoice when the invoice is showing a negative amount in the total?

BigRedConsulting · ‎March 24, 2023

In this case you'll need to remove the Closing Date, then make the change, then put it back.

Topics

Training

Community

Resources

Invoice and payment applied incorrectly, showing negative invoice