Hello, SN2025. Let's troubleshoot this to reset your invoice numbering format.
First off, it is important to note that QuickBooks Desktop (QBDT) determines the next invoice number by looking at the most recent invoice number it considers part of the sequence, so when a manual invoice was created with 0, the subsequent imports or entries started using decimals like .4, .5, .280, .281, QuickBooks treated that decimal format as the new numbering pattern going forward.
To restore your original invoice format, follow these steps in QuickBooks Desktop:
1. Create a new test invoice.
2. Enter the next correct invoice number in your original style.
3. Add a minimal line item to allow the invoice to be saved.
4. Save the invoice.
Once you have completed these steps, close and reopen QuickBooks. The next invoice you create should follow sequentially from the corrected number. Your imports will typically resume the correct numbering pattern as long as the importing process isn't imposing its own invoice numbers.
If the issue persists when importing invoices from JobDiva, check whether there are any settings or rules in JobDiva that may be changing the invoice numbering during the importing process. The altered numbering format (.280, .281) may originate from JobDiva, and QBDT could be reflecting the imported data. To resolve this, you'll need to review JobDiva's settings and adjust the next invoice to your preferred format.
Regarding the Custom transaction numbers, the instructions you see are for QuickBooks Online, not QuickBooks Desktop. This is why Custom transaction numbers do not appear as described.
Feel free to go back to this thread if you have more questions.
