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I have two accounts marked a Type Accounts Receivable in the Chart of Accounts. Some invoices are posting to Accounts Receivable as they should. Others are posting to Allowance for Doubtful accounts which is the other A/R account. The invoices all use the same service type. What could be causing this? I just recently started with this company and it looks like this has been an issue for years.
Solved! Go to Solution.
I fixed it by merging the accounts into one so there was only one account invoices could post to.
Good day, AshleyK2.
I can help figure out why your invoices are posting to Allowance for Doubtful accounts instead of A/R account.
You'll want to check the income account associated with the products/services offered from the invoice. It could be that the selected income account is Allowance For Doubtful Accounts instead of Accounts Receivable.
Here's how:
I've added this article to learn more on how to cerate and send invoices in QuickBooks Online: Create invoices in QuickBooks Online.
Stay connected with me if you have more questions managing your invoices in QuickBooks Online. I'll be around to help.
Hi,
As I mentioned, the service item used on the invoices is exactly the same. They are all posting to the same income account. But some post to A/R and some post to Allowance for Doubtful accounts.
Hello there, AshleyK2.
I'm here to make sure that your service item posts to the correct account in QuickBooks Online
You can create a new AR account name as Doubtful and merge it with the old AR. Then, create a new invoice and check if it's under the Doubtful account.
However, if it's still posting to the incorrect one, I recommend contacting our support team to help you check this further. They have the tools to pull up your account in a secure environment.
Here's how to reach them:
You'll also want to reach out to your accountant for other ways how to do it.
In QuickBooks, there are different kinds of reports. You run reports to track your business information.
Do get back to me if you have other concerns about invoicing. I'm always here to back you up. Have a great day!
I fixed it by merging the accounts into one so there was only one account invoices could post to.
Hi there, @AshleyK2.
I'm happy to see that you were able to get this matter resolved by merging the account into one. I appreciate you taking the time to let us know.
Please know that you can reach out to the QuickBooks Community anytime. Have a great day!
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