Is anyone else having issues with quickbooks checking? I'm getting a message stating they are having issues with one of their processing partners.

Hi there, gramosg23.

I'm here to help you resolve the QuickBooks Checking issue.

Beforehand, may I know what steps you are performing in QuickBooks Online when experiencing the issue? Also, may I know the exact error message you've encountered and the processing partners it's pertaining to? Adding a screenshot would be a great help too.

Please keep us posted about this. I'll keep an eye on your response.

When I go to my quickbooks checking account screen, it says, 'we're experiencing a temporary issue, with one of our processing partners that's currently affecting some of your account feautures, we apologize for the inconvenience'

Shows that funds were deposited but my available balance doesn't reflect that.

I'm having the same issue. Highly frustrating that none of my payments will go through. Nor my payroll. And it seems there's no longer customer service on the weekend. 

I know this hasn't been an easy process for you, gramos, and SINCITYOVERLAND.

I've checked our system and found out that Green Dot Bank is currently experiencing an outage that's impacting all QuickBooks Checking account merchants. All communication between Intuit and Green Dot is currently down. 

I recommend contacting our Payments Support Team to ensure you'll be added as one of the affected users. Rest assured that our engineering team is already working with Green Dot to re-establish services, and you'll be notified once this is resolved.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added these articles that'll help you learn more about managing and utilizing the QuickBooks Checking feature:

• Learn More About QuickBooks Checking
• Use the QuickBooks Debit Card to Get your Cash

For your payroll issue SINCITYOVERLAND, I suggest adding more details. This way, we'll be able to resolve this.

I appreciate your understanding on this matter. Please know that we're doing our best to resolve this issue so you can perform all the tasks in your QuickBooks Checking account. Keep safe always!

This has been an ongoing issue for me since June 16th. So 1/2 a month of no access to my money. Now my account is showing a negative balance where I have plenty of money in my account(s). Basically, theft of my businesses money for over a 1/2 month. I cannot pay my rent, my payroll, my car loan, my utilities and run my day to day small business. Quickbooks and GreenDot should be ashamed. I have been told my account has been under investigation for weeks and escalated for weeks - with NO ANSWERS or CORRECTED TIMELINE. 

Yes, I have had the same issue going on for a 1/2 a month - unable to pay payroll, rent, utilities, car loan, etc. My account is healthy (in the black) and its showing a negative balance - this is absolutely ridiculous and theft of my money for over 17 days. 

I have seen this issue come and go several times now, and after seeing it go down again last night, I am moving all of my funds out of the account.  Even if this is just temporarily down, if you think about it, a reputable bank will inform you that the service will be down at least a week in advance.  So the service is not down for maintenance; it is down because it does not work.  Don't let your business cash flow be left in the hands of Quickbooks or Green Dot Bank; the quality of service is too poor.  Try and call Quickbooks about your checking account, they will tell you to contact your bank.  Try and call Green Dot Bank and see what you get.  I would recommend anyone thinking about using Quickbooks Checking not to use it.  There are some perks, but the risk is far too high.  Don't put your money in this Mickey Mouse version of a checking account.

So if this is a widespread problem, why does it repeat and persist?  What happens to your customers that have incurred additional cost from auto payments being declined, and not having access to their funds?

Are you still having issues? I am still experiencing this issue. It’s frustrating because I have to move money around constantly. I even called back again Aug 2, 2023 following several calls in July. Aug 10, finally get a response through email but no definite eta as usual. It’s Aug 21st and still haven’t heard anything….

Know that this is not the experience we want you to have. I recommend contacting our QuickBooks Checking Support Team again. And you may inquire them about the email you receive last August 10 for updates.

Please refer to this link: Contact Payments or Point of Sale Support. Follow the steps to reach them according to the product you are using. Or you may go through the article to see their contact information.

I'm adding this article for future reference: Learn more about QuickBooks Checking. 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Anyone reading this, be assured that the QuickBooks Checking Support Team does not exist. 

This is not reality.

Nothing they say here is.  

It's all a joke.