Is anyone else having problems with adding a Bill or Expense - for some reason they are freezing and not loading - tried on 2 seperate devices and its the same on both

Hi, user56252.

I appreciate the steps you've done to isolate why the Bill or Expense pages are unresponsive.

Let's run another troubleshooting steps to fix the issue. Create a transaction on a private window. This type of window doesn't store caches which helps the browser load faster. You can use these keyboard keys to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If it works, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this link as your guide in adding and paying bills: Manage expenses in QuickBooks Online.

You can always mention my name whenever you need help with recording transactions.

I've been having this same issue. Try to open an invoice and it won't load. If I log out then log back in, I can do it, but only once. If I close that invoice and try to open another, it won't do it. Have to log out and log in again. Frustrating. 

Hello @rhonda-lou-abt,

I appreciate you for getting in touch with us about the invoice issue. I'm here to help you fix the unusual result when accessing transactions in QuickBooks Online.

Logging out and logging in again causes a lot of work and is inconvenient on your part. I would feel the same about the case and find out how to resolve the problem.

I recommend following the recommendation of my colleague above to perform basic browser troubleshooting. It helps isolate the issue going on with viewing invoices.

Also, please use the recommended browser for the best experience. I've included a link you can visit to learn more about how to gain optimal QuickBooks Online performance: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

If the problem persists, I suggest contacting our QuickBooks Support Team. They can help you further with additional troubleshooting to get you back on track.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day. Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.
    

Customizing the appearance and layout of sales forms is a simple yet effective way to enhance your business communications. I have included an article you can use as a reference: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Leave a comment below if you have additional questions about managing invoices and other transactions in QuickBooks. I'm always here to help. Take care always.

Thanks for this, I have already cleared the caches etc numerous times, I've also tried it on Microsoft Edge and it is doing the same thing and I have also tried it on my laptop and again is doing the same thing.  I have just gone incognito and your right it does work absolutley fine when I do that.  But I have then come back to normal and cleared caches again and gone back in to QB and it is still doing it..... any other advice please?