Let's perform browser troubleshooting steps to check if this is a browser-related problem, Tom.
Before we proceed, I would like to ask what type of issue you encountered when entering time. It would be helpful if you could share a screenshot or additional details.
In the meantime, let's log in to your QuickBooks Online (QBO) account using a private or incognito browser window, as it prevents your browsing history from being saved on your device. This can help us determine if the issue is related to your browser.
You can save time by using one of the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Shift + CTRL + P
- Microsoft Edge: Ctrl + Shift + N
Once done, please go back to your regular browser and clear its cache to refresh the settings. Alternatively, consider using a different supported browser.
Additionally, you can check this article to learn how to grant access to your team members for efficient time tracking: Turn your team member access on or off in QuickBooks Time.
I'll be on the lookout for your response. If you have further concerns about entering time, please leave a comment below. I've got your back, and I'm ready to help.
