cancel
Showing results for 
Search instead for 
Did you mean: 
s-p2
New Member

Is it a scam call?

We've been receiving phone calls at least once a day from "Q-Books Help", per caller ID, with phone number 818-860-4035. From my google searches, this number is in fact one that QB uses as their help line. Also, they have been calling relatives of the business owner whose phone numbers are NOT associated with the business/corresponding QB account. The first few times they called, no voicemail was left. However, this most recent time, the voicemail left sounded like that of an Indian man named "Adam", he said. He stated that our "QB is not linking up with our intuit and that upgrades or updates are needed to prevent data loss/corruption and to call back to speak with Adam". Is this a scam? 

Solved
Best answer Tuesday

Best Answers
RoseJillB
QuickBooks Team

Is it a scam call?

Hi there, @s-p2.

 

Thank you for bringing this to our attention. I understand how concerning it must be to receive a call from suspicious contacts especially when they involve sensitive information about your QuickBooks account.

 

Based on the details you've shared, this is very likely a scam. Intuit typically does not initiate unsolicited calls regarding account issues unless you have requested assistance. It's essential to remember that legitimate support from Intuit will always be initiated by you.

 

If you receive these calls in the future, avoid providing any personal information or returning the call. It’s best not to interact with these callers.

 

It's great that you want to report this. Please use the following steps to alert our security team:

 

  1. Visit our Privacy and Security page.
  2. Look for Report technical support scams under the Security section.
  3. Click on the email link to contact security@intuit.com.

 

To help you identify official emails and websites from Intuit, please bookmark the following articles regarding our service email addresses when you receive a suspicious email in the future:

 

 

Keep an eye on your QuickBooks account for any unauthorized activity, @s-p2, and if you have any specific concerns, feel free to log in to your account or contact our official support directly through the QuickBooks site.

View solution in original post

2 Comments 2
Chrea
Level 4

Is it a scam call?

From my google searches, this number is in fact one that QB uses as their help line

 

Can you share the screenshot? I'm not sure the caller was a legit support person.

Another option, log into your CAMPS and change your phone number. You may consider renewing your license through a partner to avoid these scam calls.

RoseJillB
QuickBooks Team

Is it a scam call?

Hi there, @s-p2.

 

Thank you for bringing this to our attention. I understand how concerning it must be to receive a call from suspicious contacts especially when they involve sensitive information about your QuickBooks account.

 

Based on the details you've shared, this is very likely a scam. Intuit typically does not initiate unsolicited calls regarding account issues unless you have requested assistance. It's essential to remember that legitimate support from Intuit will always be initiated by you.

 

If you receive these calls in the future, avoid providing any personal information or returning the call. It’s best not to interact with these callers.

 

It's great that you want to report this. Please use the following steps to alert our security team:

 

  1. Visit our Privacy and Security page.
  2. Look for Report technical support scams under the Security section.
  3. Click on the email link to contact security@intuit.com.

 

To help you identify official emails and websites from Intuit, please bookmark the following articles regarding our service email addresses when you receive a suspicious email in the future:

 

 

Keep an eye on your QuickBooks account for any unauthorized activity, @s-p2, and if you have any specific concerns, feel free to log in to your account or contact our official support directly through the QuickBooks site.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us