Is there a phone number where I real human can help? or just useless online posts and chat rooms?

Sadly, they have made it nearly impossible to get a hold of anyone for help.  

If you haven't already, you can request a callback. (The trick is to input the correct issue, when filling out things to get that callback. Usually overpayment, or something involving money will get the toggle to request that callback).  

Now, once that is done, expect forever and a day before they MIGHT call you back.  But stay close to your phone, just in case. 

Good luck. 

1. log in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day. 

where?

Hi there, 

Currently, the only option to connect with our phone supports is through the Help icon. You'll want to log in to your QuickBooks Online to request a callback. This way, our representative will be able to contact you at your convenience. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback to start a conversation.

You may also directly post your concerns here so the Community Team and other QuickBooks experts can help you out. Additionally, if you need some resources and guides in performing administrative tasks in the program, you browse a topic on our Help Article page.

Feel free to reach out to me again with any questions you may have. I'll always have your back.

Is there a customer service phone number for quickbooks

Hi there, cyp211.

We're no longer putting phone numbers on our web pages, so you will not wait on the line when you call us during peak hours. However, you can reach out to them in a few clicks from your QuickBooks Online (QBO) account.

First off, I'd like to help you here. Can you provide details on what you're working on? 

Meanwhile, here's how you can contact them:

1. Log in to your QuickBooks Online account.
2. Go to the Help menu.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Press Get a callback. 

This change has been implemented not so long ago and is also the reason why their phone number isn't available anymore.   

Feel free to visit our help article, in case you need tips and related articles in the future. 

I'm always around if you need further assistance. Have a good one. Stay safe!

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@cyp211 wrote:

Is there a customer service phone number for quickbooks

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@cyp211 

They don't offer any legit numbers to call. Don't call any random numbers. Any specific concern?

I would like to echo the useless chat room experience. This is typical

@hmbprius 

Try another chat session and you might find a better person. Feel free to end the chat immediately and start another chat session if needed to change the support person. Don't waste your time dealing with unreliable one.

I don't believe the Saturday call back is still an option.  It is Saturday and I am blocked out.

@tonyfence 

Any specific concern?

Quickbooks only works 9-5 Monday to Friday now or at least in my area. I guess they figure their computer system is perfect and their are enough individuals taking care of "Quickbooks" help service. I don't understand a global company has an "area" but I spoke with 3 different individuals who told me the "human line" is closed.  What I do not understand is one of the "humans" stated "in my area".  I wish there was some way to get them to stand by their product.  

There is no "Talk to a human" tab under HELP(?). I want to cancel my account. Is there an email or phone number I can use?

@ssteele   Assuming you have QBO, as that is what this thread is for, follow the steps provided to cancel your acct.  

If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

Follow the steps based on where you bought your QuickBooks Online subscription.

Important: If you use QuickBooks Online Payments, you need to cancel your Payments account separately. Here's how to close your Payments account.

Cancel an account purchased online, directly from Intuit

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as an admin user.
3. Go to Settings ⚙ and select Account and settings.
4. Go to Billing & subscription.
   Note: If you don't see the Billing & subscription tab, then you bought QuickBooks through a mobile app store. See the steps for your device below.
5. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
6. Follow the onscreen steps.

I'm pleased to welcome you here to the Community forum, @ssteele. I appreciate you for reaching out to us.

The Community is always willing to assist you with any concern. If you want to cancel your account subscription, you can personally cancel it in your QuickBooks Online account. Here's how:

1. Sign in to QuickBooks Online.
2. Click the Gear icon, then select Account and settings.

3. Select the Billing & subscription tab, then select Cancel.
 

If you still want to contact our live support team, you can select the Talk to a human button after you type in your concern. I'll show you how:

1. Click the Help icon, then select the Assistant tab.

2. Enter the concern you need assistance with. Click the  Talk to a Human button.
 

3. Or you may select the Search tab.

4. Click Contact Us, then follow the onscreen steps.

You might want to check this article to learn what will happen to your QuickBooks Online data after you end your QuickBooks Online subscription: What does canceling my subscription mean for my QuickBooks Online data?

Keep me posted by clicking the Reply button below or post in the Community forum again if you have further questions about your online subscription or any QuickBooks-related concerns. I'm looking forward to your successful business. Take care!